Cook's Apple maps apology wins praise

by John Bowman Posted: September 28, 2012 11:58 AM Last Updated: September 28, 2012 12:02 PM

Categories: Community, Science & Technology

View the story "Cook's Apple maps apology wins praise" on StorifyCook's Apple maps apology wins praiseStorified by CBC News Community · Fri, Sep 28 2012 08:57:34Apple CEO Tim Cook posted a letter to customers Friday apologized for the poor performance the company's new Maps app after iPhone and iPad users expressed frustration with the update.
Apple - A letter from Tim Cook on MapsRead a letter from Tim Cook regarding Maps in iOS 6.Apple boss apologizes over new map app - Technology & Science - CBC NewsApple CEO Tim Cook says the company is "extremely sorry" for the frustration its Maps application has caused and it's doing everything it...Most remarkably, perhaps, Cook's letter recommends using products from competing companies, like Microsoft, Nokia and Google, while Apple improves its own app.
Apple CEO Tim Cook is "extremely sorry" about Maps, makes same suggestion I did: don't use it for now. Use MapQuest!! http://j.mp/SI4WrxDavid PogueTim Cook's Maps apology is very gracious, but how much did it have to hurt to recommend Bing and MapQuest? http://www.theverge.com/2012/9/28/3422492/apple-ceo-tim-cook-maps-open-letternilay patelWe've written about the problems with the new Maps app before. In short, the app developed by Apple uses a different set of map data from Google Maps, the default map app prior to the iOS 6 update. The new application had missing and faulty data, particularly in the U.K.
New iPhone OS brings glitches to maps, Siri - Your CommunityMeet the Community Team CBC News Community team, from left to right: Andrew Yates, Andrea Lee-Greenberg, Lauren O'Neil, John Bowman If yo...Cook's apology won praise from some tech watchers.
When reality distortion doesn't work, just say the truth: "Tim Cook On Apple Maps: "We Are Extremely Sorry" http://www.apple.com/letter-from-tim-cook-on-maps/AbduzeedoGood apology from Tim Cook about iOS 6 Maps - clear admission of fault with no corporate crap. http://www.apple.com/letter-from-tim-cook-on-maps/Luke RogersTim Cook apologizes for Apple Maps and suggests you download... Bing: http://gizmo.do/bgucY2GizmodoLeslie Horn at Gizmodo wrote, "Good for him. It takes a tremendous combination of humility and self-confidence to put out a statement like that, especially for as proud a company as Apple."

But some tech bloggers saw Cook's admission as a sign of how far Apple has fallen.
New low for Apple, Tim Cook apologizes for iOS 6 maps, suggests users to go for Google or Nokia maps: It is a ve... http://bit.ly/SIf6IABGR IndiaAt least, maybe Apple should downplay the app's capabilities on its website.
Now that Tim Cook has admitted that Apple Maps aren't the best, maybe they can fix this line http://pic.twitter.com/HqMlaTPzlabnolApple Maps isn't Google Maps, but its "good enough" for me and has slick nav... Maybe they should fix that icon though? http://pic.twitter.com/GfwA7hhQDenis LemireThe apology was seen as a win for other map developers, including ones we haven't heard from in a while.
Also how crazy is it that Apple recommended Bing, MapQuest, Google Maps, Nokia Maps, and... Waze? Big day for those guys.nilay patelAnd on the plus side, when's the last time you heard someone say "MapQuest" in a letter? MapQuest. MaaaapQuest.Anil DashWhile Tim Cook apologises for iOS6 Maps, the OpenStreetMap community quietly works away making mind-blowingly detailed maps.Tom MorrisCook's apology stood in sharp contrast to Steve Jobs' response to the antenna issues reported when the iPhone 4 came out. When users found that the iPhone's signal would drop when it was held in the left hand, Jobs replied "All phones have sensitive areas. Just avoid holding it in this way."
Wow! Tim Cook's mea culpa on Apple's Maps App. | Remembering the antenna response by Jobs, I'd score one for Tim. http://0d3.r2.lyRex HammockApple CEO Tim Cook apologize for Maps, suggests Bing. Steve Jobs would have never apologized. He would have told us we were using it wrong!Jeff BarrettSteve Jobs ignored Antennagate. Tim Cook is falling all over himself apologizing for Mapgate. Which strategy will prove more effective?Jeff CavanaughIf you ever needed persuading that Tim Cook is a very different character from Steve Jobs, that's it.Charles ArthurSuch a stumble from a tech giant is sure to spur jokes from the twittering class.
In a typical guy move, Tim Cook thinks he knows the directions, gets you lost, apologizes after-the-fact: http://onforb.es/PKy25XKate PierceA man using Apple Maps walks into a bar...or maybe a hotel. Or possibly a church.Dan Loewenherz Apple CEO Tim Cook said Apple Maps "fell short". This is like the Death Star's engineers saying our defenses "fell short".Death Star PRApple Maps isn't working in my galaxy either http://pic.twitter.com/vMyGxrbBDarth VaderTim Cook has apologised for Maps in iOS 6. Now waiting for Steve Ballmer to apologise for the whole of Windows Phone 7Nikhil Pai

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