U.S. malls use shoppers' cellphones to track them
CBC News
Posted: Nov 25, 2011 2:17 PM ET
Last Updated: Nov 25, 2011 3:58 PM ET
Related
Related Links
External Links
(Note:CBC does not endorse and is not responsible for the content of external links.)
The technology made by U.K.-based Path Intelligence Ltd. uses sensors around the mall to detect cellphone signals and track them as they move around the building. Chris Keane/ReutersTwo U.S. malls are using Black Friday to start testing technology that tracks customers as they shop by homing in on their cellphone signals.
Promenade Temecula in Southern California and Short Pump Town Center in Richmond, Va., will continue gathering data about shopper behaviour through the holiday shopping period until New Year's Day, said a news release from Cleveland, Ohio-based Forest City Commercial Management, which owns the two malls. Signs have been posted to notify shoppers.
The system will provide the malls with information about shoppers' length of stay and shopping patterns, such as whether they will go out of their way to visit a specific store or whether shoppers visit several similar stores to compare items and prices, the release said.
Using the data, the malls can relocate certain stores to make their locations more convenient and address congestion, figure out what other retailers should be added, what kinds of events and what promotions are most effective for attracting shoppers, said Stephanie Shriver-Engdahl, vice president of digital strategy for Forest City, in a statement.
The cellphone tracking technology, called Footpath, is made by Path Intelligence Ltd., a Portsmouth, U.K.-based company. It uses sensors placed throughout the mall to detect signals from mobile phones and track their path around the mall. The sensors cannot gather phone numbers or other identifying data, or intercept or log data about calls or SMS messages, the company says.
The technology has already been deployed at malls in Europe and Australia, tracking about one million customers a day. A spokesperson for Path Intelligence said the company has not been in talks with any malls in Canada, and the technology has never been deployed there.
Share Tools
Top News Headlines
- Canadian Pacific strikers face back-to-work legislation
- Labour Minister Lisa Raitt is prepared to end the Canadian Pacific Railway strike if necessary, after both CP and the union rejected a proposal for voluntary arbitration by the government-appointed negotiator on Sunday. Raitt says she is "extremely disappointed."
more »
- Quebec students and province to resume talks
- Quebec's university student federation has confirmed negotiations between student leaders and the provincial government will resume Monday afternoon. more »
- Syrian regime denies role in Houla massacre
- The UN Security Council condemned the Syrian regime at an emergency meeting Sunday, holding president Bashar al-Assad's military responsible for the massacre of more than 100 people, dozens of whom were children younger than 10 years old. more »
- Ryder Hesjedal wins prestigious Giro d'Italia
- Victoria native Ryder Hesjedal has become the first Canadian to win one of the cycling world's three Grand Tour events, wrapping up the 2012 Giro d'Italia with an excellent performance in the final stage in Milan. more »
- Neighbour may have helped find missing kids in Mexico
- Two Winnipeg children who had been missing for nearly four years were found in Mexico after a man raised concerns about his neighbour, according to a private investigator. more »
Latest World News Headlines
- Egypt presidential candidates allege vote fraud
- Three top candidates in Egypt's presidential race have filed appeals to the election commission, alleging violations in the first round vote that they say could change the outcome. more »
- Ryder Hesjedal wins prestigious Giro d'Italia
- Victoria native Ryder Hesjedal has become the first Canadian to win one of the cycling world's three Grand Tour events, wrapping up the 2012 Giro d'Italia with an excellent performance in the final stage in Milan. more »
- IMF chief blasted for chastising Greeks on tax evasion
- International Monetary Fund chief Christine Lagarde is backtracking from recent remarks that she has more sympathy for poor African children than Greeks suffering under the country's economic problems and austerity measures. more »
- Nepal PM calls new elections after constitution failure
- Nepal's prime minister called new elections for November after the term of the Constituent Assembly expired at midnight Sunday without political leaders completing the task of writing a new constitution. more »
Dispatches »
- Foreign slaves serving the U.S. military machine May. 24, 2012 3:33 PM How does a hairdresser recruited for work in Dubai, wind up slaving for the U.S. military in a war zone in Iraq? There are tens of thousands serving in what's come to be known as America's "Invisible Army."
Connect Newsroom Blog
Etan Patz, Brian Banks & 50 Shades of Grey May. 25, 2012 8:56 PM On his first full day of his new life, former football star Brian Banks joins us live.
- Seniors float above Montreal's Quartier Latin
- Accused in blast that killed Alberta mom handled her funds
- Remains found in bag on Cape Breton river ID'd
- Neighbour may have helped find missing kids in Mexico
- Quebec students and province to resume talks
- Lip-dub marriage proposal an internet hit
- Syrian regime denies role in Houla massacre
- B.C. NDP calls for unity in fighting coast guard closure
- Canadian Pacific strikers face back-to-work legislation

