The Canadian Transportation Agency has ruled that WestJet must pay a passenger to fix a damaged suitcase.
Karen Kipper filed the complaint against WestJet after taking a flight to Winnipeg from Toronto on Nov. 28 and finding that one of her three checked bags had a large dent.
She tried to put in a claim with WestJet, but agents argued the air carrier wasn't liable for dents because they are part of normal wear and tear.
The agency said WestJet failed to provide any evidence that it was not responsible for the damage or that the suitcase had an inherent defect that would have caused the damage.
It ordered WestJet to pay Kipper the cost of repairing the suitcase — up to $250 — and to advise the agency once she has been compensated.