IT firm phasing out email to boost productivity
CBC News
Posted: Dec 16, 2011 1:54 PM ET
Last Updated: Dec 16, 2011 4:44 PM ET
Atos found in an internal review found that on average, employees spend 15 to 20 hours a week on email, and only 15 per cent of the emails are actually useful.
(Paul Sakuma/Canadian Press)
Global technology giant Atos, which plans to stop using email internally by 2014, says it is already seeing the benefits of the initiative.
Atos, a French firm with 80,000 employees around the world, first announced the plan — described by some critics as "stupid" and by others as "ingenious" — in February.
The company said an internal review found that on average, employees spend 15 to 20 hours a week on email, and only 15 per cent of the emails are actually useful.
It also found that younger workers barely used email, relying more on social media, said Holger Kormann, general manager of Atos Canada, which has 250 employees.
The company is currently in the early stages of creating awareness of the initiative and introducing replacement tools such as instant messaging, video conferencing, Facebook, and collaboration software such as Live Meeting, Kormann told CBC's The Current.
"We believe the productivity and the innovation and the buy-in for the employees will significantly go up over the next couple years," he said.
Already, he said, instant messaging has proven to be more effective for time-sensitive communications, and Kormann has reduced his own email load by 20 per cent.
Over time, the initiative will help balance people's personal and professional time, he said, as people are no longer contacted while they are away from the office.
Luis Suarez, a social computing expert who works for IBM in the Canary Islands, stopped using email in 2008. At that time, some people were shocked, he said.
"There were a couple of people even hinting that I would be fired," he recalled.
Others thought it was a crazy move, but it could work. He says it has — now, he maintains contact with colleagues and clients through the internal IBM Connections business social software system and through two external social networks, including Google Plus.
William Powers, author of Hamlet's BlackBerry: Building a Good Life in the Digital Age, said in Atos's case, it sounds like phasing out email has already allowed the company to realize amazing efficiencies and gains.
"I think this is something every organization should be thinking about," he added.
Powers said Atos isn't the first company to consider phasing out email.
"Other companies including Intel the chip-maker have been doing experiments of this kind for a decade or more," he said. "In fact, the tech companies have always been leading the way in rethinking the very tools that they make."
Kormann said technology companies are better equipped than other firms to pilot and test an environment without email because alternative tools have long been part of their organization.
Jonathan Spira, author of Overload! How Too Much Information Is Hazardous to Your Organization, has spent years studying what communications tools work better when and found that the answer changes as the tools evolve. He agrees that companies and their workers will benefit from thinking about how email can adversely impact work and personal lives and being more thoughtful about its use. For example, he recommends copying as few people as possible on emails, to avoid the lost productivity that comes from interrupting them in the middle of a task.
However, Spira said he doesn't think we can be rid of email completely in the next couple of years because the alternatives can't always replace it: "The one thing that doesn't work is to completely turn off email, even for a day."
Share Tools
Top News Headlines
- Harper 'not consulted' about Duffy Senate expense repayment
- Prime Minister Stephen Harper says that not only did he not know about his chief of staff's "gift" to repay Senator Mike Duffy's expenses before the story broke in the media, he was not consulted and did not sign off on Nigel Wright's decision to write a personal cheque. more »
- Mayor Ford stays silent while his brother defends him
- Toronto Mayor Rob Ford continues to stonewall the media over allegations that he was recorded on video smoking what appears to be crack cocaine, but his brother Coun. Doug Ford told reporters Wednesday that the story is untrue. more »
- 'You will see him again in heaven,' Sharlene Bosma tells daughter
- Sharlene Bosma told more than 1,000 people at the public memorial service for her slain husband, Tim Bosma, about the love they shared. more »
- Obama to visit Oklahoma following deadly tornado
- Rescue workers raced to complete the search for survivors and the dead in the Oklahoma City suburb where a mammoth tornado destroyed countless homes, cleared lots down to bare red earth and claimed 24 lives, including those of nine children. more »
Must Watch
Latest Technology & Science News Headlines
- Video forensics: How easy would it be to fake a Rob Ford video?
- Two media outlets reported last week that they had seen a cellphone video of Mayor Rob Ford allegedly smoking crack, a claim that has gone global. If a video does surface, how easy would it be to determine its authenticity? CBC News asked video forensic analyst David McKay.
more »
- Xbox One: A closer look
- The design, performance, Kinect camera, controller, requirements and limitations of Microsoft's Xbox One get a critical look. more »
- How the weather info that storm chasers use can keep you safe
- Radar imagery and a stream of weather information are readily available to the public when severe weather bears down. more »
- What is 'Tornado Alley'?
- A tornado that generated winds as strong as 320 km/h and killed more than 20 people in Moore, Okla., on Monday fell in a geographical area of the U.S. generally known as 'Tornado Alley.' Here's a closer look at this storm-plagued region — and its counterparts in Canada. more »
- German software firm SAP plans to hire hundreds with autism
- German software firm SAP says it wants to hire hundreds of people with autism to work as programmers and testers for its products. more »
Bob McDonald's Blog
Chris Hadfield: The gravity of gravity May. 17, 2013 9:58 AM After five months of being Superman and a media superstar, Canadian astronaut Chris Hadfield is now beginning the challenging task of adapting his mortal body and brain to life back on Earth.
Quirks & Quarks
- May 25: The Origin of Feces May. 22, 2013 11:36 AM Cow pies, scat, droppings, guano, dung, manure, night soil, poop, fecal matter, sh*t. Call it what you may, excrement plays a crucial role in evolution, culture and the environment.
Latest Features
- 2nd suspect named in Tim Bosma slaying
- 'You will see him again in heaven,' Sharlene Bosma tells daughter
- Over 1 million Montrealers face boil water advisory
- Video forensics: How easy would it be to fake a Rob Ford video?
- Man shot dead during FBI interview for Boston bombing probe
- Plumber's car explodes near Vancouver apartments
- Jodi Arias asks for 'second chance' during jail interview
- Jimmy Kimmel, Jon Stewart crack jokes about Rob Ford
- Ford ally says mayor told to limit comments on alleged crack video

