Passengers won't be left in lurch: airlines
Last Updated: Monday, April 19, 2010 | 6:29 PM ET
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Canada's major airlines say travellers will be looked after in the wake of delays and cancellations caused by Iceland's volcano.
WestJet's manager of public relations says the airline hasn't experienced any delays or cancellations as a result of volcanic ash.
Westjet Airlines planes sit on the tarmac at Calgary Airport on Tuesday. WestJet and Air Transat say travellers will be looked after in the wake of delays and cancellations caused by a volcano in Iceland.
(Larry MacDougal/Canadian Press) However, Robert Palmer said any European travellers connecting with WestJet flights will be "reaccommodated on the next available WJ flight here in Canada."
Air Transat, which cancelled two flights from Montreal to Paris on the weekend, said Monday any passengers in France who were to return on those flights will be flown to Canada on Tuesday.
Those who currently face flight cancellations on Air Transat have the following options:
- Rebook their travel. If they are going to the same destination and the trip is completed by May 31 there will be no additional charges.
- Travel to a different destination. Passengers can receive a voucher for the cost of their original trip plus a $100 voucher from Air Transat.
- Cancel with a full refund. Passengers who choose not to travel can obtain a full refund for their tickets.
Some flights to Europe resume
In a news release issue Monday, Air Canada said customers wishing to make alternate travel arrangements can do so without penalty, space permitting, by using its self-service rebooking tool at aircanada.com, via a mobile device or by contacting Air Canada Reservations toll free in Canada and the U.S. at 888-247-2262; TTY: 1-800-361-8071 or Air Canada Reservations worldwide.
The airline warned that increased call centre volume will result in longer wait times, and said that travellers seeking a refund should contact their original point of purchase.
Although Air Canada cancelled 32 flights to Europe on Monday, the airline announced late in the afternoon it planned to operate Monday night's flights to Paris, Zurich, Geneva and Tel Aviv, and has also added two additional flights to Rome.
"Air Canada is closely monitoring the situation and is doing everything possible to accommodate affected customers to get them on their way safely to add additional flights and utilize larger aircraft once it has been determined it's safe to operate."
To deal with the backlog, Air Canada said it plans to add additional flights and utilize larger aircraft once it has been determined it's safe to operate.
Air Transat also announced it had received clearance for two flights to leave Montreal for Charles de Gaulle because the Paris airport was expected to open. However, it said a scheduled Toronto-London flight had been scrubbed.
With files from The Canadian PressShare Tools
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