Facebook users say tracking tool invades privacy
Last Updated: Thursday, November 22, 2007 | 8:56 AM ET
The Associated Press
Related
Internal Links
Some users of the online hangout Facebook are complaining that its two-week-old marketing program is publicizing their purchases for friends to see.
Those users say they never noticed a small box that appears on a corner of their web browsers following transactions at Fandango, Overstock and other online retailers. The box alerts users that information is about to be shared with Facebook unless they click on "No Thanks." It disappears after about 20 seconds, after which consent is assumed.
Users are given a second notice the next time they log on to Facebook, but they can easily miss it if they quickly click away to visit a friend's page or check e-mail.
"People should be given much more of a notice, much more of an alert," said Matthew Helfgott, 20, a college student who discovered his girlfriend just bought him black leather gloves from Overstock for Hanukkah. "She said she had no idea [information would be shared]. She said it invaded her privacy."
The girlfriend was declining interviews, Helfgott said.
An Overstock.com Inc. spokesman said no one was immediately available for comment Wednesday.
Facebook has long prided itself on guarding its users' privacy, but the walls have gradually lowered. In 2006, a "news feeds" feature allowing users to track changes friends make to profiles backfired when many users denounced it as stalking and threatened protests. Facebook quickly apologized and agreed to let users turn off the feature.
Purchases act as endorsements
The new program lets companies tap ongoing conversations by alerting users about friends' activities through the feeds. About 40 websites have embedded a free tool from Facebook, known as a Beacon, to enable the marketing feeds.
The idea is that if users see a friend buy or do something, they'll take that action as an endorsement for a movie, a band or a soft drink.
Fandango officials referred inquiries to Facebook, which issued a statement defending its practices. Facebook officials have also said advertising supports the free service.
"Beacon gives users an easy way to share relevant information from other sites with their friends on Facebook," the statement said. "Information is shared with a small selection of a user's trusted network of friends, not publicly on the Web or with all Facebook users. Users also are given multiple ways to choose not to share information from a participating site, both on that site and on Facebook."
Users are able to decline sharing on a site-by-site basis, but can't withdraw from the program entirely.
Protest group formed
On Wednesday, Facebook launched a mechanism for users to indicate what types of news feeds they like and dislike. Individuals could possibly use that to lower the frequency of marketing items, though the company has said they won't be able to reject them completely.
Liberal advocacy group MoveOn.org formed a protest group Tuesday and had more than 6,000 members by Wednesday. The group is calling on Facebook to stop revealing online purchases and letting companies use names for endorsements without "explicit permission."
"We want Facebook to realize that their users are rightly concerned that private information is being made public," MoveOn spokesman Adam Green said, adding that Facebook could quell concerns by seeking "opt in" consent rather than leaving it to users to "opt out" by taking steps to decline sharing.
Share Tools
Top News Headlines
- Air Canada confident it can reach deal with pilots
- Travellers flying Air Canada can keep booking their flights as negotiations continue with a new federally appointed mediator to help resolve an ongoing contract dispute between the airline and its pilots. more »
- Legalize pot, say former B.C. attorneys general
- Four former B.C. attorneys general are joining a coalition of health and justice experts calling for the legalization of marijuana. more »
- Whitney Houston's funeral to be held Saturday
- Pop star Whitney Houston's funeral service will be held Saturday in the New Jersey church where she first showcased her singing talents as a child. more »
- CN blamed for fatal train derailment in Illinois
- CN is being blamed for a 2009 train derailment in Illinois, in which several cars went off the tracks and caught fire, killing one person and injuring seven others. more »
- Online surveillance critics accused of supporting child porn
- Whitney Houston's funeral to be held Saturday
- HMCS Corner Brook collision damage extensive
- Online surveillance bill targets child porn: Toews
- Legalize pot, say former B.C. attorneys general
- Mooning Queen proves costly for Australian man
- MacKay says submarine fleet has 'spotty' history
- Man kidnapped at Greyhound station escapes captors
- Stanley Cup rioter seen in brick attack on cop
