Health Canada library changes leave scientists scrambling
Main Health Canada research library closed, access outsourced to retrieval company
Health Canada scientists are so concerned about losing access to their research library that they're finding workarounds, with one squirrelling away journals and books in his basement for colleagues to consult, says a report obtained by CBC News.
The draft report from a consultant hired by the department warned it not to close its library, but the report was rejected as flawed and the advice went unheeded.
Before the main library closed, the inter-library loan functions were outsourced to a private company called Infotrieve, the consultant wrote in a report ordered by the department. The library's physical collection was moved to the National Science Library on the Ottawa campus of the National Research Council last year.
If you want to justify closing a library, you make access difficult and then you say it is hardly used.— Dr. Rudi Mueller, retired Health Canada pathologist
"Staff requests have dropped 90 per cent over in-house service levels prior to the outsource. This statistic has been heralded as a cost savings by senior HC [Health Canada] management," the report said.
"However, HC scientists have repeatedly said during the interview process that the decrease is because the information has become inaccessible — either it cannot arrive in due time, or it is unaffordable due to the fee structure in place."
A recently retired Health Canada pathologist agreed with this assessment.
"I look at it as an insidious plan to discourage people from using libraries," said Dr. Rudi Mueller, who left the department in 2012.
"If you want to justify closing a library, you make access difficult and then you say it is hardly used."
Staff borrowed students' library cards
The report noted the workarounds scientists used to overcome their access problems.
Mueller used his contacts in industry for scientific literature. He also went to university libraries where he had a faculty connection.
The report said Health Canada scientists sometimes use the library cards of university students in co-operative programs at the department.
Unsanctioned libraries have been created by science staff.
"One group moved its 250 feet of published materials to an employee's basement. When you need a book, you email 'Fred,' and 'Fred' brings the book in with him the next day," the consultant wrote in his report.
"I think it's part of being a scientist. You find a way around the problems," Mueller told CBC News.
Librarians missed after cuts
One of the problems Mueller couldn't work around was the disappearance of librarians who could help him in his search for scientific literature. The report said the number of in-house librarians went from 40 in 2007 to just six in April 2013.
"The librarian would sit down with me and specifically design the searches for what I needed," said Mueller.
"A librarian is far better at doing a literature search than I am," added Mueller. "It's their profession."
James Turk, executive director of the Canadian Association of University Teachers, sympathized with Mueller's frustration.
"Knowledgeable and expert librarians and archivists are invaluable resources in helping you find what you want," he said.
"So they [Health Canada] are not just closing physical collections of books. They are getting rid of the guides to those collections."
New Democrat health critic Libby Davies said her own staff know the value of the parliamentary library.
"My staff can do so much in sort of Googling around and trying to find this and that or stuff that may come into us. But being able to use the experts and to get their assistance makes a world of difference," Davies said.
Davies said Health Minister Rona Ambrose should ask her department what the situation is like today at Health Canada.
"I think the minister should dig deeper and follow this up and find out what's really gone on and review why this report was just shelved," Davies said.
One of the stated goals of Health Canada's contracting out of library services was to save money. According to the report, though, the new arrangement is more expensive.
The report stated that in the 2008-09 fiscal year, Health Canada Library Services had a staff of 36 and a budget of $1.75-million. In 2013-14 there is a staff of 6 and a budget of $2.67-million.
In addition, Health Canada researchers now have to pay a $25.65 retrieval fee plus the cost of a courier to get a book from the National Science Library. For a scanned document, it now costs $9 plus a $4 to $8 copyright fee.
Quality of work at risk
Turk worried about the effect this change would have on Canada's international reputation.
"Scientifically, we are going to be a third-rate country," he said.
A lasting regret for Mueller is that by the end of his career at Health Canada, he didn't feel satisfied with quality of his work. And he put the blame for that squarely on cutbacks in the department's libraries.
"If I tell my children what I have done, I am not as proud as I would like to be."
In the end, the report recommended moving the physical collection back to Health Canada and increasing library staff from six to between 15 to 20.
According to Health Canada, the report was a draft and contained many factual inaccuracies.
"[The report] was returned to its author for corrections, which were never undertaken. As such, the recommendations are based on inaccurate information and have not been accepted," Health Canada wrote in response to questions from CBC News.
A letter to CBC News from a lawyer representing the consultant refuted Health Canada's claims.
"It is the case that the consultant provided a draft report to Health Canada and that some changes were requested," the letter said.
"The changes requested were however neither 'many' in number nor 'factual' in nature. The consultant met with the client to review the comments after which the requested changes were made immediately.
"A final report was promptly submitted. Representations that our client provided a factually inaccurate report and then neglected to respond to requests for changes are untrue," the lawyer's letter says.
Health Canada also said this week it has consulted with employees and addressed many of their concerns.
With files from Susan Lunn