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Cellphone rating: What grade would you give your cellphone provider?
- June 18, 2010 10:51 AM |
- By POV
Canada's cellphone companies have each earned an F -- the lowest possible rating by the Better Business Bureau.
"Complaints ranged from things involving their contracts, dissatisfaction with the customer service or coverage, and often people were a little bit confused about what the final bill was compared to the advertised cost," Mark Fernandes of the British Columbia Better Business Bureau told CBC News.
Bell Mobility leads in the volume of complaints made to the Better Business Bureau by cellphone users across the country, with 1,020 being amassed since the start of 2009.
During the same period, Telus Mobility logged 751 complaints and Rogers Mobile had 685.
Even Canada's newest entry to the cellphone market, Wind Mobile, earned an F based on a handful of complaints lodged since it made its debut.
Read more:
What is your biggest complaint with your mobile phone provider? Take our poll.
"Complaints ranged from things involving their contracts, dissatisfaction with the customer service or coverage, and often people were a little bit confused about what the final bill was compared to the advertised cost," Mark Fernandes of the British Columbia Better Business Bureau told CBC News.
Bell Mobility leads in the volume of complaints made to the Better Business Bureau by cellphone users across the country, with 1,020 being amassed since the start of 2009.
During the same period, Telus Mobility logged 751 complaints and Rogers Mobile had 685.
Even Canada's newest entry to the cellphone market, Wind Mobile, earned an F based on a handful of complaints lodged since it made its debut.
Read more:
What is your biggest complaint with your mobile phone provider? Take our poll.
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