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Online travel: Have you had any problems when booking online?
- May 19, 2010 10:52 AM |
- By POV
A Vancouver couple who booked flights through a discount online travel site had to pay $2,300 extra to get home from vacation because some of their "confirmed" tickets had actually not been issued.
"We had email confirmations," Roger Cottrill said. "As far as we were concerned, we were good to go."
Weeks before the scheduled flights, records show the travel site FlightNetwork.com was informed by the airline that some discount seats it booked for the couple weren't available. But nobody told Cottrill and his partner, Betty Calam, until they were almost stranded mid-trip.
"FlightNetwork.com advises all passengers to confirm their departure times 72 hours before any flight," wrote FlightNetwork.com CEO Naman Budhdeo, in a statement to CBC News.
The couple booked flights to Portugal in early December through the Ontario-based website, which advertises itself as the second most-visited online travel site in Canada. They immediately received two emails, one from FlightNetwork.com and the other from Air Canada, stating, "This is your official itinerary ... your booking is confirmed."
Read more:
Do you use online travel sites to book your travel? Have you had any problems? Take our poll.
"We had email confirmations," Roger Cottrill said. "As far as we were concerned, we were good to go."
Weeks before the scheduled flights, records show the travel site FlightNetwork.com was informed by the airline that some discount seats it booked for the couple weren't available. But nobody told Cottrill and his partner, Betty Calam, until they were almost stranded mid-trip.
"FlightNetwork.com advises all passengers to confirm their departure times 72 hours before any flight," wrote FlightNetwork.com CEO Naman Budhdeo, in a statement to CBC News.
The couple booked flights to Portugal in early December through the Ontario-based website, which advertises itself as the second most-visited online travel site in Canada. They immediately received two emails, one from FlightNetwork.com and the other from Air Canada, stating, "This is your official itinerary ... your booking is confirmed."
Read more:
Do you use online travel sites to book your travel? Have you had any problems? Take our poll.
(This poll is not scientific. It is based on readers' votes.)
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