India's top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the U.S., send more work offshore to cut costs as they emerge from the downturn.
Tata Consultancy Services, Infosys and Wipro expanded their global workforces by an average of 5.1 per cent last quarter, together adding 16,701 employees, company documents show — an early sign that the Great Recession may ultimately benefit India as cost-conscious companies outsource more work, just as they did after the dot-com bust.
"Our expectations are for flat to marginally stronger IT budgets with a greater share of offshore spend," Wipro chairman Azim Premji said in a conference call Wednesday. "Our customers remain focused on cost reduction."
The employment revival in India's outsourcing sector, which counts on the U.S. for about 60 per cent of global sales, comes as unemployment in the U.S. stagnates around 10 per cent, near a 26-year high. Inflation-adjusted wages in the U.S. last year fell 1.6 per cent, the biggest decline since 1990.
"When there is a downturn, the compulsion to control costs increases," said Dipen Shah, an analyst at Mumbai's Kotak Securities. "The demand for offshoring will increase. That will play to the advantage of Indian IT companies."
He argues that the cost savings from offshoring has helped U.S. companies survive, and that's good for the American worker.
"You might say jobs in the U.S. are getting displaced by jobs in India, but because of the value provided by Indian companies and lower costs, there are firms who are able to keep their heads above water and continue to employ their existing employees," he said.
TCS, Infosys and Wipro, which can do everything from call centre management and claims processing to software development and consulting, all reported stronger-than-expected results for the December quarter. Revenues and volumes grew, signalling that the cost-cutting imperative of this last, lean year may be over for India's $60-billion software services industry.