Fed-up! One student shares her frustration over the Ottawa transit strike
Wednesday, January 28, 2009 | 01:27 PM ET
Submitted by Zainab Awl

About: I am a 21 year-old university student at Ottawa University and with today being the 50th day of the transit strike I can no longer stand by and allow this to be acceptable. I am out of patience, I am out of trust in government officials and more tragically I am no longer proud to be an Ottawa citizen.
My take: This strike began quite strategically I believe. December is the busiest time of the year and the Ottawa citizens did not have the time to sit around and figure out what all this meant, how this could happen and what was being done to make it end swiftly. I know this because I am a student and I have a job. When the strike hit I was right in the middle of exams and in the middle of the Christmas rush. My main concern was making it to my exams and making it to work. I have spent hours stuck at school, hours in traffic and spent my wages on food while at the university. My job is at Starbucks and the Christmas period is a period that is exhausting and hectic.
As a barista I was able to see the effect of the strike on my co-workers, on my manager and mostly on the changed demeanor of our customers. As baristas we have a great vantage point into the lives of many different citizens. We serve a variety of customers. My store is especially busy as we are located at the Gloucester Chapters. The neighbouring area is home to 3 different restaurants, a major movie theatre, government buildings and is only two minutes from the highway. We get people coming in our doors from all over Ottawa.
As a psychology student, I have been trained to be perceptive. I have never seen the Ottawa people so exhausted, angry, confused and dejected before. The climate during the bus strike has been very hostile. Our customers are extremely stressed out and unable to keep it together. My partners and I have been confronted with behaviours that are shocking and uncharacteristic. I believe most service workers have been getting the brunt of citizen’s collective frustration. We do not blame the individuals, we blame the situation that has cultivated hostile attitudes. I have been in the service industry for many years, been around for many Christmas seasons. The conditions have not changed. Every Christmas season is hectic, is exhausting but even through it all, the holiday spirit was very visible. This was the first time since I moved to Ottawa that I have noticed a complete lack of happiness during the holidays and beyond. A cloud of despair has descended on Ottawa and that cloud is rife with turmoil.
I will have to quit my job. This is a job I never imagined having to leave until I finished my diploma. The people I work with are more than co-workers. The customers that I see on a daily basis are more than just people. At Starbucks Gloucester we are a family and now I have no choice but to leave my second family because I am spent. The constant scramble to get to work, to get to school and to find out how to get home has taken its toll. For seven straight weeks almost eight, I have been running around trying to keep up with my life. I have failed that attempt. My grades are suffering, my personal life is non-existent, and my work life is no longer enjoyable because the effort to get there overshadows the time I spend doing my job.
I haven’t slept due to irregular hours, due to stress and due to not wanting tomorrow to come because I no longer have the energy to keep up with the never-ending pace. My family has been amazing in this crisis. They never complain about leaving at 5 A.M., they never get angry at the lack of time I am around due to wasted hours waiting to get home. They never complain about travelling up to 10 times a day picking us up or dropping us off. They do not complain but I am complaining on their behalf, on the behalf of all the other people who just speak of their ordeal but have no one to really listen or care. I am complaining because this is no way to live because this should not be happening here in Ottawa.
My biggest aggravation at this point directly concerns the Place D’Orleans mall and neighbouring businesses. I am so disgusted about their behaviour that I thought it was imperative that I pointed out their reckless and inhumane attitudes to a media outlet for further investigation.
The University of Ottawa, Carleton and the College of Algonquin have arranged for a private shuttle bus to help us students out. The service runs fairly regularly and is necessary on many levels. It alleviates city traffic; it gives parents an alternative to a long commute. It allows for students to efficiently and swiftly get to class, fixing the problem that faced many students who had to miss classes due to traffic, and lack of parking. As well, it is an environmental solution to the pollution created by the excess of vehicles on the streets of Ottawa.
I use the service from Orleans to Ottawa U, Carleton, and Algonquin. Originally the shuttle used the Place D’Orleans park and ride until the Transit workers complained. We students got shuffled to the Loblaw’s parking lot across from the mall then we got turned away from there as well because the company complained. I find that interesting because we students did not cause a disturbance, we did not take up a lot of space and we only used the parking lot for moments while loading on the bus.
I find it dumb that they would turn away customers. We students brought in business. While waiting for buses we would often go into the shopping center and buy various products. On a community level I thought Loblaws would be proud to provide students, most of whose parents shop there regularly, kids who could be their own children, a place to get to school. Nonetheless we got kicked out to an empty parking spot near the Bay, across from the Loblaws pick-up area. Now we are seeing the mall taking measures that do not make sense. Instead their actions are proving to show us fellow Orleans residents that we do not matter. I can’t believe what they are doing. I have worked at that mall for 4 years, I have shopped at that mall for over 12 years and every one of those students I stand with in the cold, chose to support their local mall and have contributed in a large way to its success.
In return, the mall has decided to:
- Not open the Bay doors for us to seek shelter in freezing temperatures
- To close their doors even before the mall closes so we have to wait outside
- To put up pylons around the area where we get picked up because they do not want our parents or rides to use a handful of parking spots to shelter us from the cold while we wait for unpredictable buses
- Call mall police to block access to public parking nearest the bus shuttle pickup area
I am greatly offended and honestly enraged. It does not make any sense, students and their rides do not take parking spots from mall patrons, and the parking lot is often empty. We are using the spots temporarily and we cannot understand why we are constantly being punished for a strike we did not create or have any way to stop. It’s inhumane to go through all these tactics for no logical reason. I have waited in the cold for over an hour and so have many of my fellow students; we do not complain and we do not create any disturbances. We do not understand why instead of helping us out the mall thinks of us as delinquents. We are making the best of a very bad situation and instead of helping us out in the simplest way they put more hurdles in our way. They need to feel ashamed and they need to be held accountable.
It’s incredible that just two months ago I was thinking I am lucky to be Canadian, that we are a model for other countries on good governance. I do not think that way anymore. It’s a slap in the face to watch the United States; a country that has been mismanaged for eight years now, under the leadership of a great man who seems to care about human rights both theirs and the worlds.
In a time where I want to be just as excited about a possible new world order, in a time where the world is catching an infectious hope for a different world, we Ottawa citizens are stuck in a backwards violation of basic citizen rights.
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Comments
Douglas Woodcroft
Ottawa
Hello. This person hit the nail on the head. I have lived in Ottawa for over 20 years, and I have seen lots of goverment fopaws, but never andything like this. It's like we live in a city that cares nothing for it's citizens, only the SMALL minority of bus drivers with more than 20 years of senoirity that don't want to give up a few hours of overtime.
These FEW drivers, that are making all this trouble. I think that we should privitze the buses. We get limited servie, rude drivers, that only care about a pay cheque than the people that pay their way. We are NOT getting service from the atu right now, and when they do go back to work, they will cut back transit use, because they don't have the passangers, because people are so fed up, they will use little, or not at all.
The union wants more money and less work, well they will get part of their wish, less work. If you don't like being a bus driver, QUIT!!! There are lots of jobs for drivers, they have experince, so get off you butts and look for another job. Nobody is forcing you to work. I have no job at this time, and I wouldn't mind getting over $18.00\hr. just to drive a bus.
Posted January 28, 2009 05:28 PM
Andrew Douglas
Ottawa
The story is hard to believe: both Loblaws and Place d'Orleans turning away busloads of customers. Surely you can approach any reasonable coffee shop or restaurant in the area and they would be happy to be host to a shuttle bus of thirsty customers. Rather than complain about Loblaws, why don't you approach a business that actually wants customers?
Posted January 28, 2009 05:39 PM
Nelda Giroux
Ottawa
I was just listening to the Ottawa at Six news, and would like to give my thoughts to the head of the OC Transpo Union. The Minister should have done something way before the 50th day of striking. Ottawa has no other means of transportation like Montreal or Toronto. It should be essential to have buses at all times.
I can understand the mayor of Ottawa, but he is the mayor. He should be able to decide any outcome of what is happening in his city. I agree that the buses schedule should change and I am behind the mayor. The only question that I have for all people involved is: HOW CAN YOU SLEEP ON BOTH EARS AT NIGHT IF NOTHING HAS BEEN RESOLVED? DO THEY THINK THAT THEY HAVE ACCOMPLISHED A DAY'S WORTH OF HELPING HUMAN BEINGS?
Both sides have to end thinking about themselves and take action on resolving this problem. It has cost some people more than we can handle.
Posted January 28, 2009 06:17 PM
Bruce HILL
Ottawa
What would CBC Ottawa report on if there was no bus strike. We KNOW there is a bus stike. We don't need idiots making up terrible songs and us being forced to watch same on the Evening News. We are also smart enough to know that if it snows, the traffic will be slower. Do they repeat this fact over and over so their own employees will understand???
Posted January 28, 2009 06:28 PM
Rebecca
The shuttles are great, but they're anything but "efficient and swift" and certainly not "frequent". I often wait half an hour and have waited up to ninety minutes for a shuttle to arrive -- and this in weather that sometimes dips to -20 or -25. Some of my classes are mandatory attendance, meaning that if I miss 20% or more, I automatically fail. In poor weather, it's unreasonable to walk such a distance.
The shuttles are necessary because right now, they are the only alternative to me failing a precious and expensive semester of school.
Posted January 28, 2009 07:06 PM
upyo-arry
Ottawa
You voted them in, you got them. Endure.
You support the city's stance. Endure.
You want to take it to the end and finish the union. Endure it in the meantime.
But in the end... those opposed to the union are the ones to lose most.
There will be no retaliation, you will not get even. You will not feel like you've won or accomplished anything. The bus service won't improve; in fact longer the interruption continues, the longer the transition period to full service will be. Then, we'll have the same old service as before. This strike was more expensive than giving the union all it wanted. But you did what's 'right' -resit the union. Well, I say, enjoy the strike because it's your own making. Endure.
The express buses in Orleans will not run properly until the spring, so get used to an extra long commute for the next 100 days.
I am merciless with students because I want them to understand that their vote, their voice counts and it is important to vote those who give citizens a quality of life, not money for corportations.
On a larger scale, if our country gets run to the ground, because of fiscal neglect on the part of your elected officials, you are not entitled to complain. If you are stuck paying a ridiculous federal debt, and you supported those who ran up the tab, you are not entitled to complain.
Elect your level of risk, and assume the consequences. Don't complain when you are wounded. If you don't want to give in to the union, that's fine but don't complain. You have not a word to say even if the strike goes on until december.
Posted January 28, 2009 08:24 PM
Courtney
Ottawa
Wow there are so many things wrong with this article that I don't know where to begin. First of all, I only can share the sentiment that this strike is generally annoying, and made worse by the bad weather, and thats all. But to call it inhumane and to say theres "a complete lack of happiness" and that "a cloud of despair, rife with turmoil" has descended on Ottawa is a ridiculous exaggeration and any grade 7 English class would teach not to use such statements.
Better yet as a psychology student you should be more perceptive than to use such meaningless hyperbolism. I hate to shock Ottawa(ians?), but no fundamental rights are being trampled on and to use such words to describe an unfortunate annoyance is an insult to all those fighting for legitimate causes. One of the major reason for the ATU striking is that the city wants to control over-scheduling and the city wants to put a cap on these over-paid bus drivers salaries.
In economic times like these, believe it or not, dollars and cents matter, regardless their salaries come from your tax dollars. Its unfortunate that the strike has gone on for so long, and negotiations on both ends have been mis-managed. As a fellow university student dependent on the shuttle service, I have been there for the pick-up location changes from the park-and-ride to the current mall location.
The Loblaws location never made any sense and the businesses had every right to complain, the smaller parking lot there was shared with a multitude of businesses and medical practices, and more importantly was the location for Orleans Urgent Care Center. Would you park in the bay of an ambulance? No! It doesn't make sense that patients who are there for medical needs should have to walk long distances to get to the centers, as well as potential parking spots for buying customers to be taken by idling cars waiting for the shuttle. Its a smaller parking area that caters to a busy business area, so therefore the spots are more coveted.
I have also stood at the Mall location, and I have seen none of the things you listed happen, NONE! Except that the doors do close, when the mall closes. No need to explain that. You are not entitled to be made comfortable, while you wait for the shuttle that the universities have graciously provided, or at least I missed that part in the Charter of Freedom and Rights. I am truly disappointed that CBC decided to use a barely literate, overly-entitled, unreasonable and simply illogical Barista (I use that a noun, and not as an adjective) to air the frustrations of an entire City.
Stop playing to peoples emotions, and try to reason with peoples logic and maybe people will be a little more understanding of the situation, and will help to reduce tensions. On a side note, I have been having a lovely winter so far.
Posted January 28, 2009 08:55 PM
Alagan Elavalagan
Toronto
During the last OC Transpo strike, about 10 years ago, I had the same disappointment like you. I was going to Carleton University at that time. It was another cold winter. Loooks like these unionized capitalist know winter is the best time to blackmail the general public.
Since the OC Transpo sold me a metropass and failed to service me for the whole month, I filed a small-clime case. In the court, there were about five or six people from the OC Transpo but I was the only person from my side. Still, I won the case and the OC Transpo paid me about $10.00 back. Though I had to spend several folds to get that money back, I did what I was able to do. I hope all the students do the same now - but I don’t think that will happen.
Or, at least rent a bus and run trips for a small pay, may be for a dollar. As now, that is against the law. But the main point here is to take away the monopoly from the public transit. That will put you in legal drama so you have to be ready for that.
Public transit is a low-end job but because of politics we pay high here.
Most probably, when the strike ends, the OC Transpo will give Ottawa a FREE RIDE for a day or two. Then things will be forgotten like the last time.
Posted January 28, 2009 10:44 PM
Ottawa student
Ottawa
I feel the same way as you do. I'm really close to having a burn out now as well due to this unreasonable strike.
I'm a nursing student and we have to go to our clinical placements in the hospital and also in our community placements. It's extremely stressful enough that there's sooo much work to do for school, but I guess trying to find a ride almost every single day and worrying about not getting to our clinical on time and getting home is even worse. Every single day is one heck of a struggle.
Sigh.
Though I can't believe that that mall and even Loblaws would do that to the students. I must say what they are doing is just really disgusting and selfish. I'm definitely not shopping there ever again.
I admire those people offer rides to students and random strangers. I really am appreciative that at least there's still some sense of "community spirit" left. But to think that these huge business would not even offer a place to stay even just for a couple of min. argh!!!
Posted January 29, 2009 02:21 AM
Erin
Ottawa
I am tired of this strike, and I have a car, and a job that allows me to work from home and have flexible hours when I can get into the office. Though I am paid relatively well, the pinch on the pocket book for extra costs of gas and parking is catching up, and earlier hours at the office to avoid the additional traffic is exhausting. I really feel for these students and comment their dedication to get to classes.
I am disapointed in the city and the malls in Orleans who are not helping during this strike. Thus, I will not be using any of the Orleans mall's services until they become more supportive of their community, and ultimately - their consummers.
Posted January 29, 2009 06:51 AM
Gustav
Ottawa
I can't believe people are referring to the bus strike as simply an "unfortunate annoyance" (e.g. Courtney). It's clear to see that any medium to large size city needs public transit to function.
It's impossible for our roads to accommodate every household driving a car every day, and it's impossible for every household to even afford a car. Do people like Courtney expect low income earners to walk 3 hours to school or work every day indefinitely? Or do you think they should all live beside their place of employment or school? It's not even geographically possible for everyone to do that.
The city can not function without public transit. Though not everyone sees its effects directly, the city is not functioning effectively right now and hasn't been since early December.
This is why it should be declared an essential service and OC Transpo should be legislated back to work.
Posted January 29, 2009 09:38 AM
Lisa
Ottawa
This strike is trully frustrating. I too am suprised and fully supprt her attitude towards the business and management of the retail centres which support and are supported by their community. Tho it is a side note, it speaks to the heart of the strike's impact on ottawa. And also the impact of other strike's in the public service like that in toronto. Being the little guy against society at large is the place place the citizens , and likewise many students are being put in. Likemany of canada's growing homeless population, there is in public service strike's an ignorance of the destitute people that are put out by the clash of culture's between the employees and management. Management too puts employees in a destitute state when negotiating which is the purpose and origins of the labour movement and the functions of today's unions. People have power and people need to organize to have their voices heard. Imagine if all those living off government assistance formed a union like students in schools do . Would the homeless get housed? Would gangs go strait? Young people need to be shown that their frustrations are often shared , and their opiions can matter. This encouragement could bring to bear a force of reckoning on bureaucracy that is resistant to change. perhaps recent promises of cooperation with the conservatives will provide some accountability to the harper government where canadians, cities, provincies and territories can have common priorities and needs with which to organize top-down commitments to supporting health care&long term care , child care , and housing programs.
In this economy , its no accident that these strikes are co inciding in canada's recently underfunded and per-capita laden economy given its manufacturing heart .
Posted January 29, 2009 10:55 AM
M J Davis
BANG ON! While we are all suffering through this strike, I am appalled that the mall is treating university and college students like delinquents and gang members. Their efforts would be better served by providing donuts and free coffee and shelter in this terrible ordeal. Shame on the management of the mall and shame on those business owners who complained.
If this were an ice storm... things would be different. They would be allowing people to come in from the cold to warm up.
Posted January 29, 2009 12:19 PM
Courtney
Ottawa
To Gustav-
OC should be recognized as an essential service. Wow, you feel just as entitled as the author of this ridiculous article. First of all, people shouldn't have to walk 3 hours to get to work, and the City is offering financial aid to those in those types of prediciments (For ex. Taxi chits are being offered to those of low income families and employees). Educate yourself before you come here and cry 'Woe is me'. Learn how the law works and what you need and are entitled to, and differentiate that from what you want. Life's not fair, so learn to deal or be left complaining about walking 3 hours everytime.
Peace!
Posted January 29, 2009 07:42 PM
Scottish Canadian
ottawa
I am angry that the Amalgamated Transit union, specifically Cornellier, used the people of Ottawa as levers to get what they want from a city struggling to balance its budget. Ultimately their demands will not be met by arbitration and their strike will have been fruitless. And all of the hardship endured by the citizens of Ottawa will have been pointless.
Good job, Cornellier. Did you lose your job as a result of this strike? I think maybe you should.
Posted February 2, 2009 05:06 AM