The Windsor Police Service is trying to improve communications with the public — in any language, including sign language.
The service has signed up for 24/7 remote connection to interpret sign language.
Interpreters are available online to help police handle questions from people who are deaf or hard of hearing.
"If we were bringing in an interpreter just for a general inquiry ... there's often a delay, if you can get one at all on that day," said Lori Powers, director of the 911 centre. "So it could be an hour or two delay. Sometimes, it has to be a couple of days. So that's not the kind of barrier-free service that we want to provide."
The system costs police $50 dollars a month. But police say when they currently call in an interpreter, there is an expensive flat rate.