The City of Windsor's 311 call centre is being swamped by people asking questions about garbage collection.
Operators fielded more than 1,000 calls on Wednesday, the first day of a new garbage bylaw.
The rules state you cannot just put your trash at the curb in bags anymore.
All garbage must be put in hard-sided containers, or it will be left behind.
City officials say they will likely start a strict enforcement blitz in a few weeks.
Those who don't follow the rules could be fined.
Containers can be metal or plastic. The bylaw applies to any garbage storage outside a residence.
Special rules apply for oversized containers that hold more than 20 kilograms or 45 pounds.
Oversized carts must have:
- A bar 18 inches from the ground.
- An upper attachment 33 inches from the ground.
- The bar and the upper attachment in good condition.
The City of Windsor has published this video on Youtube to explain the requirements: