A Toronto couple is questioning why their 49-year-old sister with Down syndrome needed to be moved into a care facility.

Teresa Pocock entered the Toronto facility in late 2013 when other family members decided their aging father could no longer care for her.

Her sister Franke James says she was shocked when she found out Pocock was in the facility.

"She is able-bodied and it's so wrong because we were willing to take her into our home," she said. "When we saw Teresa there it just broke my heart.  It was absolutely the wrong environment for her."

Other members of the family said the move should not have been surprising as they had been discussing for some time about what they could do to help their sister.

The other family members told CBC News in an email that they explored a number of options for their sister as they "worked diligently to plan for Teresa's future as her live-in arrangement with her aging father was no longer viable."

The agency dedicated to finding the best homes for disabled Ontarians, also decided the woman wasn't capable of caring for herself.

James, however, disagreed with the perception of her sister that was laid out by a caseworker who felt that Pocock needed physical assistance for hygiene and dressing tasks.

"I don't know the person they're describing here," said James, adding that at the Rekai Centre her sister was surrounded in some cases by people who could not "do anything for themselves."

Other family members said in the email to CBC News that they believe it is "unrealistic" to suggest Pocock is "capable of living an almost independent lifestyle."

Theresa Pollock

Teresa Pocock recently visited Washington, D.C., with her sister and brother-in-law. (Franke James)

Eventually, Pocock left the Rekai Centre to live with James and her husband.

James now has power of attorney.

The couple recently took Pocock on a trip to Washington, D.C, 

The couple say they are considering a human rights complaint against the Community Care Access Centre over Pocock being placed in the facility.

The CCAC, which assesses people for potential residency in facilities like the Rekai Centres, issued a statement to CBC News expressing "its compassion for the challenging situation of this client and her family."