Video

East end hit hardest by frozen water lines

Cold weather pushed temperatures to record lows last month, and calls to the city about frozen pipes to record highs.

Recent data from the city shows greatest concentration of line thaws towards Scarborough

Cold weather pushed temperatures to record lows last month, and calls to the city about frozen pipes to record highs. The city saw 10 times the usual number of "no water" calls last month, and the wait for a work crew can be anywhere from seven to 10 days. 

Scheduling the water department's so-called "SWAT team" is difficult, said Toronto Water General Manager Lou Di Gironimo.

"A one-hour job, can quickly turn into a four- or five-hour call," said Di Gironimo

Data released by the city says an area in the east end — bordered by the Don Valley Parkway, St. Clair Avenue East, Warden Avenue and the lake — saw the greatest concentration of frozen water lines during the second half of February. 

Prolonged cold and punishing winds have made it especially hard to keep the water flowing this year. 

"The wind itself just has to find a tiny crevice or crack in a home and it will take that super cold air. If it hits a pipe, it will freeze it," said Di Gironimo. 

Click the video for the full story. 

From a story by CBC's Shannon Martin

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