Computer glitches cause delays at Toronto Pearson airport

Computer glitches are causing major delays at Toronto's Pearson International Airport on Saturday.

Problems come days after severe weather led to cancellation of hundreds of flights

Computer glitches are causing major delays at Toronto's Pearson International Airport on Saturday. 2:44

Computer glitches are causing major delays at Toronto's Pearson International Airport on Saturday.

Officials with the Greater Toronto Airports Authority (GTAA) said there are problems with the computer program that airlines use to register passengers at check-in.

One Week

The Whetstone family is finally on a flight back to Edmonton after a week of delays, the majority of which caused by bad weather in Toronto.

The family arrived in Toronto from Cancun a week ago, but a deep freeze that stranded hundreds of passengers delayed their return home.

The Whetstone's stayed with family in Niagara for a week, and luckily were handed a handwritten boarding pass after a computer glitch again frustrated travellers at one of North America's busiest airports today.

"IT providers are on scene working to rectify the situation as quickly as possible, but it is expected that check-in will continue to be slow throughout the morning," the GTAA said in a statement. 

"We apologize for the inconvenience that this is causing to passengers as they check in at the airport this morning."

Airline workers are checking travellers in manually, a more time-consuming process, the organization said. 

As a result of the delays, the GTAA says passengers should plan for it to take longer to go through the check-in process, and is encouraging flyers use the airport's web check-in service before arriving at the transport hub. 

There's no word yet on when the problems will be fixed.  

Saturday's delays come less than a week after severe weather, including a deep freeze that afflicted much of central Canada and Northern United States, resulted in the cancellation of hundreds of flights at Pearson. 

Federal Transportation Minister Lisa Raitt said she expects to see more from Pearson in the future after problems earlier this week.

"They need to make sure that as our preeminent airport, our number one airport in Canada, that they have a reliable transportation system and be part of it, and continue to learn from something that obviously didn't work out as best as it could," she said.


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