Toronto struggles to register for city rec programs, gripes on social media
Critics turn to Twitter after mayor admits online enrolment system needs major work
Many Torontonians scrambled Wednesday morning to get their youngsters enrolled in highly sought-after city recreational programs while some turned to social media to vent their complaints.
- Tory calls sign up process for city rec programs 'insane'
- City to overhaul online registration for recreation programs
- 6 things to know before registering for recreation programs
Mayor John Tory appeared on CBC Radio's Metro Morning early in the day and spoke about the system the city uses for online registrations.
He admitted the digital platform was out of date and needed significant improvements. He previously vowed to completely overhaul the 18-year-old computer software by next year.
Despite the mayor's interest in staying on top of the issue, his words couldn't stop people from voicing their concerns on Twitter as they struggled, often unsuccessfully, to get their kids registered.
Lots of tweets this morning about parents frustrated while trying to sign their kids up for <a href="https://twitter.com/hashtag/TOrec?src=hash">#TOrec</a> programs. We intend to make it better.—@JohnTory
Using #TOrec, critics told city officials what improvements could be made in order to potentially make their lives easier.
Hire more city staff. Registration is stressful because there isn't enough supply to meet demand. <a href="https://twitter.com/hashtag/TOrec?src=hash">#TOrec</a> <a href="https://t.co/UJKA39vRD3">https://t.co/UJKA39vRD3</a>—@junctionette
Have registration day for ALL districts on a weekend. <a href="https://twitter.com/hashtag/TORec?src=hash">#TORec</a>—@PriviteraJen
<a href="https://twitter.com/hashtag/TOrec?src=hash">#TOrec</a> improvement ideas: swimming and camp registrations on a different day than other programs.—@TrishODuce
New technology can't increase access for things like kids' aquatics, only more facilities (and $) can do that <a href="https://twitter.com/hashtag/TORec?src=hash">#TORec</a> <a href="https://t.co/imB5RZAIkk">https://t.co/imB5RZAIkk</a>—@NotSteph
<a href="https://twitter.com/TorontoPFR">@TorontoPFR</a> Let people give preferences over 3 weeks, by phone, web, walk in. Allocate spots, then announce all results at once <a href="https://twitter.com/hashtag/TORec?src=hash">#TORec</a>—@jperanson
Even with the many delays online, the city's recreation department said the number of sign ups were quite strong as the districts of Old Toronto and East York launched their registrations.
Increases across the board in <a href="https://twitter.com/hashtag/TORec?src=hash">#TORec</a> registrations processed - big growth in phone: <a href="https://t.co/JJwQTlsxhr">pic.twitter.com/JJwQTlsxhr</a>—@TorontoPFR
The mayor said people are willing to wait because the programs are worth it. One man breathed out a big sigh of relief when he was able to sign up his child for a city program.
<a href="https://twitter.com/hashtag/Torec?src=hash">#Torec</a> we got in and registered our child successfully... Thank goodness, wife and I couldn't sleep last night.—@marktrader4
Unfortunately for CBC reporter Mike Crawley, not everyone had an easy time signing up.
45 mins (& counting) of my life that I won't get back. <a href="https://twitter.com/hashtag/TOrec?src=hash">#TOrec</a> <a href="https://t.co/JuinqdRn6Q">pic.twitter.com/JuinqdRn6Q</a>—@CBCQueensPark
Torontonians can only hope the city takes note of their recommendations and makes improvements for next year.