6 things parents should know before registering for recreation programs

A list of information you may need if you plan on registering for recreation programs.
A swimmer at Regent Park Aquatic Centre comes up for air. The city plans to improve its online registration system for recreation programs.

Registration for 2016 spring and summer recreation programs is already underway in Toronto. 

It began Saturday in Etobicoke York District and Sunday in Scarborough District.

It's also already underway in North York District and it is scheduled to begin at 7 a.m. on Wednesday for the old city of Toronto and East York District.

Classes and program listings are available in a guide provided by the city and online.

Toronto Mayor John Tory says the city plans to improve its registration process for recreation programs to reduce frustration of parents.

Until then, here's a list of six things you may need to know if you plan on registering for recreation programs:

1. Client and Family Numbers

Before you register, you will need an account and a client and family number.

These can be obtained by filling out a form which can be emailed or faxed to city customer service representatives, who will provide you with a client and family number.

2. There are 3 ways to register

You can register online, over the phone using Touch Tone Registration (TTR), or in-person at a designated civic centre.

3. Payment methods

You can only pay with major credit cards such as VISA, Mastercard and American Express online and using TTR.

However, if you register in person or choose to drop off your form, you are able to pay using cheques and cash.

Some more information on payment methods is available on the city's website.

4. Registration is open to non-residents – at a cost

Registration will be open to non-residents 10 days after the initial registration date.

A $41 non-resident fee will be applied in addition to the program fees and an $80 non-resident fee will be applied for programs that are already free.

5. Some fees have increased

There has been a two per cent fee increase for:

  • All registered recreation programs
  • All permit fees (with the exception of indoor ice permits)
  • Membership fees
  • Punch cards and passports
  • Pay as you go and day passes
  • Court rental fees
  • Point of sale items

A $10 fee has also been introduced for transferring between courses.

6. You can suggest improvements to the system

The number of registrations completed online continues to increase each year, and additional capacity has been added to the online registration system.

The public can suggest improvements to the registration system by going to http://www.toronto.ca/haveyoursay or by using the hashtag #TOrec on social media.

The city processes 600,000 registrations each year for 80,000 programs and classes at the city's 135 community centres, 40 indoor arenas and 122 pools.


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