Phoenix Falling

Latest Topical News

  • Phoenix protestors

    Phoenix by the numbers: 31,000 more cases revealed

    by Julie Ireton

    New data from 25 federal departments and agencies reveal 31,000 more Phoenix cases than were reported by the Auditor General last week, CBC News has learned.

    Posted: Nov 30, 2017 5:00 AM ET
    Last Updated: Nov 30, 2017 9:08 AM ET
  • Marie Lemay deputy minister pspc phoenix feb 8 2017

    Government won't scrap Phoenix, Commons committee told

    The federal government says it won't scrap the troubled Phoenix pay system, despite its costly problems and criticisms from the auditor general.

    Posted: Nov 28, 2017 11:09 AM ET
    Last Updated: Nov 28, 2017 11:11 AM ET
  • Phoenix protesters

    Phoenix Falling Kingston woman overpaid by Phoenix — then told to pay back much more

    by Julie Ireton

    For the past 20 months, Shauna Rowsell has been begging advisers at the Phoenix pay centre to help fix massive overpayments that have landed in her account.

    Posted: Nov 13, 2017 5:00 AM ET
    Last Updated: Nov 13, 2017 8:52 AM ET
  • Public Servants protesting

    Pay workers complain of pressure to close Phoenix cases

    by Julie Ireton

    In an attempt to deal with the growing backlog of flawed pay files, compensation advisors working in Phoenix pay centres tell CBC they're under intense pressure to quickly close incorrect pay complaints, even when the problems haven't been fully resolved.

    Posted: Nov 10, 2017 5:00 AM ET
  • Public Services and Procurement Minister Carla Qualtrough, Nov. 1, 2017

    Collective agreement work adds to Phoenix backlog, minister says

    The minister in charge of managing the federal government's Phoenix payroll system said Wednesday implementing more than a dozen collective agreements since July has added to the backlog of cases payroll advisers are dealing with.

    Posted: Nov 01, 2017 8:35 PM ET
    Last Updated: Nov 02, 2017 4:06 AM ET
  • Fix Phoenix

    PSAC blames Phoenix for Ottawa's missed collective agreement deadline

    The Public Service Alliance of Canada is filing a complaint against the government for missing a collective agreement deadline, likely because of ongoing issues with the Phoenix pay system.

    Posted: Oct 31, 2017 9:01 PM ET
    Last Updated: Nov 01, 2017 12:45 PM ET
  • Fortin family

    PHOENIX FALLING Phoenix problems prevent students from accessing inheritance

    In May 2016, Éliane and Léandre Fortin learned their father had terminal cancer. Phoenix pay system problems kept them from accessing his inheritance until they went public with their story, 18 months after his death.

    Posted: Oct 24, 2017 5:00 AM ET
    Last Updated: Oct 24, 2017 8:46 AM ET
  • federal workers

    CBC Investigates Chaos inside the Phoenix pay centres — Is anyone's pay right?

    by Julie Ireton

    Workers inside pay offices across the country say the litany of problems with Phoenix software — which require the use of Excel spreadsheets or, in some cases, pen and paper to figure out the math — is weakening the integrity of the entire federal payroll system.

    Posted: Oct 10, 2017 5:00 AM ET
    Last Updated: Oct 10, 2017 12:12 PM ET
  • Yukon MP Larry Bagnell

    Government petitions call for end to Phoenix pay system, call centres

    The problematic Phoenix pay system is being targeted in two official House of Commons petitions that call for a change in how problems are managed or a change of systems altogether.

    Posted: Oct 08, 2017 5:09 PM ET
  • Phoenix pay system protest St. John's

    Phoenix payroll system doomed from the start: report

    by Julie Ireton

    A new report published Thursday says a lack of proper definition, oversight and accountability plagued the government's failed Phoenix payroll system from the start.

    Posted: Oct 05, 2017 12:36 PM ET
    Last Updated: Oct 05, 2017 4:32 PM ET
    video
  • Phoenix pay Vancouver protestor

    Exclusive Phoenix creators helped build failed pay system's business case

    by Julie Ireton

    Two companies that were awarded tens of millions of dollars to help create and maintain the new federal pay system played a part in recommending the Phoenix project in the first place, CBC News has learned.

    Posted: Oct 04, 2017 2:58 PM ET
    Last Updated: Oct 05, 2017 3:11 PM ET
    video
  • Phoenix business case, 2009

    Phoenix Falling Phoenix business case doomed from start, experts say

    by Julie Ireton

    Experts who have analyzed the original business plan that led to the adoption of the federal government's Phoenix pay system say it lacked proper risk analysis and was politically motivated, but say it also contains lessons that the current bureaucracy could learn from.

    Posted: Oct 04, 2017 5:00 AM ET
  • Durrell Bowman

    Video Western student forced to drop courses over Phoenix pay fiasco

    by Colin Butler

    A Western University student who worked an eight month federal government co-op says the ongoing fiasco with the Phoenix pay system has forced him to live in poverty, borrow money just to get by and drop courses because he can't afford tuition.

    Posted: Sep 22, 2017 6:00 AM ET video
  • Phoenix pay system protest St. John's

    CBC Investigates Phoenix payroll system under budget? Sounds like creative accounting to expert

    by Julie Ireton

    The implementation costs of a payroll system that was delayed and has never worked properly actually came in under budget at a cost of $307 million, the federal government says.

    Posted: Sep 21, 2017 4:29 PM ET
    Last Updated: Sep 21, 2017 7:48 PM ET
  • Phoenix Graphic photo

    Exclusive IBM contract cost for failure-plagued Phoenix payroll system jumped to total $185M

    by Julie Ireton

    The massive 1,700-page contract between the federal government and IBM to implement the troubled Phoenix federal pay system provides new insight into the fiasco, showing dozens of amendments to the deal and costs that jumped by tens of millions of dollars at a time.

    Posted: Sep 21, 2017 5:00 AM ET
    Last Updated: Sep 21, 2017 9:54 AM ET
  • PIPSC Phoenix Mascot

    Union calls for more federal IT workers to fix Phoenix

    by Judy Trinh

    As Phoenix pay problems drag on, the Professional Institute of the Public Service of Canada is calling on the federal government to double the number of information technology experts tasked with repairing the failing payroll system.

    Posted: Sep 05, 2017 12:43 PM ET
    Last Updated: Sep 05, 2017 2:28 PM ET
  • students university ottawa walk bike u of o 2016

    Phoenix payroll fiasco affecting 3 in 10 federal student workers

    Nearly 30 per cent of students working for the federal government are experiencing trouble with their pay, according to documents obtained by Radio-Canada.

    Posted: Sep 04, 2017 10:16 AM ET
    Last Updated: Sep 04, 2017 10:25 AM ET
    audio
  • Steve MacKinnon

    Phoenix problems worsen in wake of labour deals, MP says

    by Ashley Burke

    The parliamentary secretary to the minister in charge of the troubled Phoenix pay system is blaming recently ratified labour agreements for a glut of fresh cases that's further straining efforts to fix a problem that appears to be growing by the day.

    Posted: Aug 28, 2017 4:14 PM ET
    Last Updated: Aug 29, 2017 9:57 AM ET
  • pipsc stephane aubry phoenix

    Nearly half of public servants paid by Phoenix have reported problems

    Nearly one in every two federal public servants paid through the problem-plagued Phoenix system has opened a file seeking redress for a pay issue, CBC News has learned.

    Posted: Aug 24, 2017 6:00 AM ET
    Last Updated: Aug 24, 2017 12:34 PM ET
  • Fix Phoenix

    Government not issuing PS pension statements due to Phoenix problems

    The federal government will not be sending out annual pension statements to thousands of public servants due to the ongoing problems plaguing the Phoenix payroll system.

    Posted: Aug 03, 2017 2:13 PM ET
    Last Updated: Aug 03, 2017 3:03 PM ET
  • Government cheque ottawa phoenix falling

    Hundreds of thousands of Phoenix cases still outstanding

    As hundreds of thousands of Phoenix-related cases sit waiting to be resolved, the federal government is struggling to clear the backlog as new cases keep flooding in.

    Posted: Jul 27, 2017 2:15 PM ET
    Last Updated: Jul 27, 2017 4:01 PM ET
  • Caroline Guay

    Ottawa rejecting many expense claims from public servants with Phoenix payroll problems

    by Ashley Burke

    Federal government officials promised they would reimburse public servants for out-of-pocket expenses directly caused by Phoenix payroll woes, but the government is denying much of what's being claimed by employees, documents show.

    Posted: Jul 26, 2017 5:00 AM ET
    Last Updated: Jul 26, 2017 9:16 AM ET
    read comments
  • Phoenix graphic

    Federal scientists latest group burned by Phoenix pay problems

    by Julie Ireton

    About 1,700 federal government chemists and biologists are the latest public servants to discover pay stubs riddled with errors thanks to the problematic Phoenix pay system.

    Posted: Jun 21, 2017 5:00 AM ET
  • Jacqueline Cordova and Jimena Cordova

    Go Public Homeowner begs for leniency after BMO threatens foreclosure following Phoenix pay problems

    by Rosa Marchitelli

    A federal government employee says she spent three months fearing she would lose her home after missing a $750 payment as a result of the troubled Phoenix pay system.

    Posted: Jun 05, 2017 5:00 AM ET
    Last Updated: Jun 05, 2017 10:57 AM ET
    read comments video
  • Marie Lemay

    Summer hires, new contracts stall Phoenix fix

    by Andrew Foote

    Problems with the Phoenix pay system for Canadian government employees were "stabilized" in March and April, but new collective agreements coupled with the recent surge of summer hires have stalled the repair job, according to an update from Ottawa.

    Posted: Jun 02, 2017 12:03 PM ET
    Last Updated: Jun 02, 2017 1:02 PM ET
  • Phoenix rally

    Department running troubled Phoenix pay system vows 'tighter control' of sensitive information

    by Katie Simpson

    The government department overseeing the troubled public servant pay system is vowing to better protect confidential information, in the wake of a leak. CBC News obtained a legal risk assessment outlining concerns about merging an aspect of the public servant pay and pension programs.

    Posted: May 01, 2017 5:00 AM ET
    Last Updated: May 01, 2017 9:29 AM ET
    read comments
  • Government cheque ottawa phoenix falling

    Students affected by Phoenix issues speak out about money owed

    A pair of frustrated students are speaking out about the fact they still haven't been paid for work they did with the federal government due to delays caused by the Phoenix pay system.

    Posted: Apr 17, 2017 6:00 AM ET
  • Phoenix briefing marie lemay ottawa april 5

    Phoenix update: Parental leave claims under control, disability claims not so much

    The federal department in charge of the troubled Phoenix pay system says parental leave pay requests are now being handled at the normal rate, but that disability pay requests continue to be managed too slowly.

    Posted: Apr 05, 2017 7:24 AM ET
    Last Updated: Apr 05, 2017 1:51 PM ET
  • Tara Evans

    The Phoenix generation

    by Ashley Burke

    One public servant's story of her "maternity leave from hell" has prompted a deluge of calls from other frustrated employees who are dealing with their own parental leave nightmares.

    Posted: Mar 14, 2017 12:00 PM ET
    Last Updated: Mar 15, 2017 10:52 AM ET
  • Debi Daviau PIPSC

    Federal public service unions want $75M Phoenix fund in federal budget

    Several unions representing federal public servants want a $75-million fund in the upcoming federal budget as they mark the one-year anniversary of the rollout of the problem-plagued Phoenix pay system.

    Posted: Feb 23, 2017 11:00 AM ET
    Last Updated: Feb 23, 2017 7:01 PM ET
    video
  • 194911

    Phoenix Falling Public servant in Phoenix mess devastated over $65K tax slip error

    by Ashley Burke

    A Canadian public servant on maternity leave says her tax slip is incorrect by $65,000 because of the problem-plagued Phoenix pay system, and she doesn't understand how the government could "mess up so significantly."

    Posted: Feb 23, 2017 7:00 AM ET
    Last Updated: Feb 23, 2017 12:18 PM ET
  • Marie Lemay Phoenix tech briefing February 22 2017

    50,000 public servant tax slips reissued so far due to Phoenix pay problems

    Officials with the department overseeing the Phoenix payroll system say about 50,000 tax slips have had to be reissued so far, and more than 2,000 public servants have called the pay centre with tax-related questions.

    Posted: Feb 21, 2017 6:00 PM ET
    Last Updated: Feb 22, 2017 1:00 PM ET
  • Zoya Martin speaks to Prime Minister Trudeau about Phoenix problems in Iqaluit

    Phoenix implementation a 'big steaming pile' left for us, Trudeau says

    by Matthew Kupfer

    Prime Minister Justin Trudeau says his Liberal government was left a "big steaming pile" by the Conservatives after an Iqaluit scientist confronted him about problems with parental leave benefits in the Phoenix pay system.

    Posted: Feb 10, 2017 12:46 PM ET
    Last Updated: Feb 10, 2017 3:43 PM ET
    read comments video
  • Marie Lemay deputy minister pspc phoenix feb 8 2017

    Parental, disability leave Phoenix issues should be fixed this spring, federal government promises

    The federal government will catch up on Phoenix pay system problems related to parental and disability leave by this spring, says the minister overseeing the service for Canada's public servants.

    Posted: Feb 08, 2017 9:00 AM ET
    Last Updated: Feb 08, 2017 5:50 PM ET
  • Government cheque ottawa phoenix falling

    Ottawa struggles to recoup $70M paid in error due to Phoenix issues

    by Valérie Ouellet, Catherine Lanthier, Paul Jay

    The federal government has overpaid close to $70 million in total to thousands of past and current employees as of December, and has only reached repayment agreements for about a third of the money, according to internal documents obtained by CBC/Radio-Canada.

    Posted: Feb 07, 2017 6:00 AM ET
    Last Updated: Feb 07, 2017 8:44 AM ET
    read comments video
  • Federal Pay 20160907

    Phoenix fix shifts focus to new cases as backlog shrinks

    Government workers are still trying to clear a backlog of 7,000 cases of civil servants having problems getting paid under the Phoenix system, but the focus is beginning to shift to resolving more recent pay problems more quickly, the government says.

    Posted: Jan 25, 2017 9:52 AM ET
    Last Updated: Jan 25, 2017 3:08 PM ET
  • Debi Daviau PIPSC Phoenix newser Ottawa Jan 12 2016

    PIPSC wants temporary parallel pay system until 'Phoenix fiasco' is fixed

    The head of the Professional Institute of the Public Service of Canada wants the federal government to set up a temporary parallel pay system until Phoenix is fixed, and to give more employees access to emergency salary advances.

    Posted: Jan 12, 2017 12:59 PM ET
    Last Updated: Jan 12, 2017 1:00 PM ET
  • Marie Lemay Ottawa Phoenix technical briefing Jan 11 2016

    Phoenix backlog at 8,000 as response times continue to lag

    The federal government is struggling to clear a backlog of 8,000 cases of civil servants experiencing problems with their pay under the troubled Phoenix system, and is failing to meet standard response times for new requests.

    Posted: Jan 11, 2017 10:13 AM ET
    Last Updated: Jan 11, 2017 3:23 PM ET
  • Sebastienne Critchley Phoenix baby

    PHOENIX FALLING First overpaid, now underpaid, new mom fights pay problems from hospital

    by Julie Ireton

    If Sebastienne Critchley wasn't in the neonatal intensive care unit this December watching over her son, she was likely on the phone with the Phoenix pay centre, trying to figure out when her long list of pay problems would be remedied.

    Posted: Dec 31, 2016 5:00 AM ET
    Last Updated: Jan 01, 2017 2:11 PM ET
  • Jonathan Chambers

    PHOENIX FALLING Tax headaches expected from payroll fiasco

    by Julie Ireton

    With the new year on the way, many federal public servants who are still caught in the midst of the Phoenix payroll fiasco are worried and confused about filing their taxes.

    Posted: Dec 30, 2016 5:00 AM ET
  • Phoenix rally

    Unions put lawsuit against federal government over Phoenix fiasco on hold

    The Public Service Alliance of Canada and another dozen unions agreed to put their lawsuit against the federal government over the Phoenix payroll fiasco on hold in exchange for more "information sharing and communication" from the government, according to a consent order approved by Federal Court on Dec. 22.

    Posted: Dec 28, 2016 1:08 PM ET
    Last Updated: Dec 28, 2016 4:26 PM ET
  • Phoenix Grace Brown

    PHOENIX FALLING 100,000 workers contacted federal government about pay since July

    by Ashley Burke

    Nearly 100,000 public servants have contacted the federal government over the past six months with questions about their pay in the wake of the troubled Phoenix system, CBC News has learned.

    Posted: Dec 23, 2016 5:00 AM ET
  • Deputy Minister Marie Lemay Ottawa Phoenix briefing Dec 14 2016

    10,000 cases remain in Phoenix pay problem backlog, cost could rise above $50M

    About 10,000 cases of current and former public servants having problems getting paid properly remain in the federal government's backlog, and the overall price tag for fixing Phoenix pay system this year could rise above $50 million.

    Posted: Dec 14, 2016 9:06 AM ET
    Last Updated: Dec 14, 2016 12:51 PM ET
  • Jasper

    More than 1,600 student workers at Parks Canada all paid improperly by Phoenix system

    by Katie Simpson

    Parks Canada confirms that all of its student employees experienced problems with pay this past summer due to the government's new Phoenix payroll system. CBC News first learned of the troubling statistic after obtaining weekly briefing notes about the software program.

    Posted: Dec 13, 2016 7:32 PM ET
    Last Updated: Dec 14, 2016 11:49 AM ET
  • Debi Daviau

    PIPSC 'not that confident' members will get back pay on time because of Phoenix

    After reaching a tentative contract deal with the federal government over the weekend, the head of the Professional Institute of the Public Service of Canada doubts members will receive money owed to them in a timely manner because of the government’s ongoing Phoenix payroll problems.

    Posted: Dec 12, 2016 4:10 PM ET
    Last Updated: Dec 14, 2016 11:49 AM ET
  • Phoenix Problems 20160727

    Phoenix payroll woes 'demoralizing,' says federal employee after 10 weeks without pay

    by Norma Jean MacPhee

    After 10 weeks without a paycheque, a Cape Breton woman says she’s draining her savings and is demoralized as Christmas approaches and the federal government continues to struggle with its payroll system.

    Posted: Dec 06, 2016 5:00 AM ET
    Last Updated: Dec 14, 2016 11:49 AM ET
  • Judy Foote

    PHOENIX FALLING Judy Foote says 15,000 cases remain in Phoenix backlog

    Public Services and Procurement Minister Judy Foote told a House of Commons committee Tuesday she still has confidence the people in her department are doing "the best they can," even as the payroll issues of some 15,000 former or current public servants remain in a backlog of unresolved cases.

    Posted: Nov 29, 2016 2:47 PM ET
    Last Updated: Nov 29, 2016 8:08 PM ET
  • Marie Lemay

    Most federal payroll claims still taking too long to process, deputy minister says

    Federal workers are still not getting their pay issues resolved within the government's service standards 70 to 80 per cent of the time, according to the deputy minister in charge of fixing issues with the payroll system.

    Posted: Nov 16, 2016 2:27 PM ET
    Last Updated: Nov 16, 2016 5:27 PM ET
  • Cheque writing photo

    Phoenix by the numbers: Keeping track of the costs, staffing and backlog of cases

    by Paul Cote Jay

    It's been 15 weeks since the federal government first gave the public a sense of the scope of the Phoenix payroll system problem. We break down the essential figures.

    Posted: Nov 01, 2016 5:00 AM ET
    Last Updated: Jan 02, 2017 6:20 AM ET
  • Phoenix graphic

    Phoenix Falling Phoenix stories continue to fill the CBC inbox

    CBC Ottawa still receives Phoenix stories on an almost daily basis. Here are a few of the stories of how Phoenix is still affecting public servants across the country.

    Posted: Oct 31, 2016 11:00 AM ET
    Last Updated: Oct 31, 2016 12:27 PM ET
  • Rosanna Di Paola

    Bureaucrat in charge of Phoenix pay system shuffled into new role

    The bureaucrat who oversaw the Phoenix pay system has been shuffled into another role at Public Services and Procurement Canada.

    Posted: Oct 13, 2016 9:02 AM ET
    Last Updated: Oct 13, 2016 2:11 PM ET
    read comments
  • Marie Lemay

    More than half of Phoenix pay backlog remains as Oct. 31 deadline looms

    by Paul Cote Jay

    More than half of the tens of thousands of federal workers who filed claims over payroll issues before June are still waiting for their problems to be resolved, according to the deputy minister in charge of fixing the Phoenix payroll system.

    Posted: Oct 05, 2016 10:39 AM ET
    Last Updated: Oct 06, 2016 7:16 AM ET
    read comments
  • Phoenix Problems 20160727

    Judy Foote says feds will spend what it takes to fix Phoenix pay problems

    by CBC Radio's Ottawa Morning

    Just two weeks after the price tag to fix the federal pay system ballooned from $25 million to $50 million, the minister of Public Services and Procurement Canada says the government will spend what it needs to.

    Posted: Sep 22, 2016 10:44 AM ET
  • Marie Lemay

    Not the time to lay blame for Phoenix failures, deputy minister says

    The deputy minister in charge of fixing the federal government's problem-plagued Phoenix payroll system is urging people to withhold judgment on blame for the botched rollout until after the auditor general and the ministry conduct their own investigations.

    Posted: Sep 21, 2016 11:11 AM ET
    Last Updated: Sep 21, 2016 4:16 PM ET
  • Phoenix graphic

    Who should shoulder the blame for Phoenix fiasco?

    by Julie Ireton

    While thousands of public servants await proper payment for their government jobs, IBM has already made more than $140 million and counting on the payroll system it was hired to design and implement, leading some to wonder how much responsibility the company should shoulder.

    Posted: Sep 21, 2016 6:00 AM ET
    Last Updated: Sep 21, 2016 7:42 AM ET
  • Judy Foote

    Judy Foote says 'there was no going back' at time of Phoenix launch

    The minister responsible for modernizing the government's payroll told a House of Commons committee she received repeated assurances that the Phoenix system was ready to go when it fully launched in the spring, but declined to say who gave her those assurances.

    Posted: Sep 19, 2016 2:56 PM ET
    Last Updated: Sep 19, 2016 8:29 PM ET
  • Government cheque ottawa phoenix falling

    Phoenix Falling Civil servant in legal mess after suing federal government over Phoenix pay problem

    by Ashley Burke

    A contract worker in Ottawa is at the centre of a messy legal battle after becoming the first person to sue the federal government over the Phoenix payroll fiasco affecting thousands of public servants.

    Posted: Sep 19, 2016 5:00 AM ET
    Last Updated: Sep 19, 2016 9:31 AM ET
    video
  • Chris Aylward

    Phoenix Falling Hearing underway into public service pay problems

    by Ashley Burke

    A labour tribunal hearing is underway into a union's argument that the federal government broke the law by not paying public servants accurately or on time due to the Phoenix pay system fiasco.

    Posted: Sep 14, 2016 6:30 AM ET
    Last Updated: Sep 14, 2016 12:57 PM ET
  • Michael Allen

    Phoenix Falling Federal workplace charity donations delayed over Phoenix fears

    by Ashley Burke

    When the federal government rolls out its annual workplace charitable campaign this morning, it will advise departments to delay collecting pledges from employees until the dust from the Phoenix pay system fiasco settles, according to campaign co-manager United Way.

    Posted: Sep 07, 2016 5:00 AM ET video
  • students university ottawa campus cyclist bike school

    Ottawa universities offer to help students felled by Phoenix

    by Kate Porter

    As tuition deadlines loom, Carleton University and the University of Ottawa are offering to accommodate students who haven't been paid by the federal government due to its problem-plagued Phoenix payment system.

    Posted: Aug 24, 2016 7:00 PM ET
    Last Updated: Aug 24, 2016 7:59 PM ET
  • Marie Lemay says "termination is the most complex" in Phoenix fiasco

    Wednesday August 24, 2016

    Video Marie Lemay says "termination is the most complex" in Phoenix fiasco

    Marie Lemay and Rosanna Di Paola explain the challenges of paying out severance pay as the public service deals with the transition to the Phoenix pay system.

    Watch 1:30
  • Phoenix graphic

    Unions owed hundreds of thousands of dollars in Phoenix payroll fiasco

    by Katie Simpson

    The two biggest unions representing federal public servants say they have not been able to properly collect dues because of problems with Ottawa's new payroll system. While both unions say the priority is getting workers paid, the labour organizations say they're owed hundreds of thousands of dollars.

    Posted: Aug 15, 2016 5:00 AM ET
    Last Updated: Aug 17, 2016 7:11 AM ET
    read comments
  • Ashley Black Phoenix Pay System Public Servant

    Phoenix Falling Thanks, but no thanks: public servant says pay advances do more harm than good

    by Ashley Burke

    One public servant says the way the federal government had been giving and taking back pay advances during pay system issues is causing employees to trust them less.

    Posted: Aug 12, 2016 5:00 AM ET
  • Bogna Betkowski

    Phoenix Falling Correctional officer takes stress leave due to Phoenix pay issues

    by Ashley Burke

    A Corrections Canada officer in Alberta says she won't risk her life for low pay and she has taken stress leave due to issues with the Phoenix pay system.

    Posted: Aug 03, 2016 2:03 PM ET
    Last Updated: Aug 03, 2016 3:40 PM ET
  • Ian Stewart landscaping phoenix pay

    phoenix falling Businesses lose clients, confidence with public service pay uncertainty

    by Andrew Foote, Ashley Burke

    Some businesses in Ottawa say federal government worker pay problems are trickling down to affect their bottom line.

    Posted: Jul 30, 2016 6:00 AM ET video
  • Phoenix Problems 20160727

    Phoenix public service pay problems could last until October

    by John Paul Tasker

    The government has hired temp-agency workers, without security clearance, to staff a call centre handling inquiries from the 80,000 public servants who are having issues with their pay after the introduction of the bungled Phoenix payroll system, CBC News has learned.

    Posted: Jul 28, 2016 9:22 AM ET video
  • Phoenix graphic

    Hundreds of employees come forward with new Phoenix pay problems

    by John Paul Tasker

    Senior bureaucrats reveal that hundreds more federal public servants have come forward to say they haven't been paid — the latest in the Phoenix payroll system controversy. Officials briefed the media before the committee meets at 2 p.m. ET. CBCNews.ca will carry the event live.

    Posted: Jul 28, 2016 5:00 AM ET
    Last Updated: Jul 28, 2016 6:39 PM ET
    read comments video
  • Judy Foote 20160126

    Miramichi Pay Centre gets visit from federal minister Judy Foote

    Public Services Minister Judy Foote will be in Miramichi today to meet with Pay Centre employees, who are struggling to deal with the botched Phoenix payroll system that has left 80,000 federal public servants across the country with pay problems.

    Posted: Jul 27, 2016 6:00 AM ET
    Last Updated: Jul 27, 2016 7:43 AM ET
    read comments
  • Lydia Chandrasekaran

    Phoenix Falling Public servant who wasn't getting paid quits in disgust

    by Ashley Burke

    A public servant is enraged she had to quit her part-time job and pull her daughter out of full-day daycare because the government didn't pay her salary for more than five months due to the problem-plagued Phoenix payroll system.

    Posted: Jul 26, 2016 8:14 PM ET
    Last Updated: Jul 28, 2016 2:46 PM ET
    video
  • Pay Stub

    Phoenix Falling Despite promise of back pay, government workers disappointed again

    Despite reassurances from the minister in charge of the Phoenix payroll system that unpaid federal government employees would receive back pay this week, some workers say they've been let down once again.

    Posted: Jul 26, 2016 5:00 AM ET
    Last Updated: Jul 27, 2016 6:42 AM ET
  • Judy Foote 20160126

    Liberals agree to emergency meeting Thursday over Phoenix payroll mess

    by John Paul Tasker

    MPs will get the opportunity Thursday to grill senior government officials about the disastrous rollout of the Phoenix payroll system that has left 80,000 federal public servants in Canada with pay problems.

    Posted: Jul 25, 2016 12:21 PM ET
    Last Updated: Jul 26, 2016 12:30 PM ET
    read comments video audio
  • Miramichi pay centre government of canada

    Phoenix Falling Miramichi Pay Centre workers feeling Phoenix pain

    by Jen Beard

    Employees struggling with the problem-plagued Phoenix pay system at the federal government's Pay Centre in Miramichi, N.B., are so stressed out that dozens of them are on stress-related leave, according to the union and people working at the centre.

    Posted: Jul 25, 2016 5:00 AM ET
    Last Updated: May 24, 2017 9:57 AM ET
  • Phoenix graphic

    Timeline How the Phoenix pay system rose and fell

    by Kate Porter

    This timeline shows how the Phoenix system rolled out, and how the government is trying to fix its many problems.

    Posted: Jul 22, 2016 4:52 PM ET
    Last Updated: Jul 27, 2016 6:43 AM ET
  • Phoenix graphic

    Phoenix Falling Government casuals working contract to contract with no job security, no pay

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 22, 2016 5:30 AM ET
  • Government cheque ottawa phoenix falling

    Phoenix Falling Defective pay system deducting Quebec taxes from Ontario worker

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 20, 2016 5:43 PM ET
    Last Updated: Jul 21, 2016 3:04 PM ET
  • Justin Trudeau child care benefit news conference July 20 2016

    Phoenix Falling Trudeau calls Phoenix pay problem an 'unacceptable situation'

    by Kristy Nease

    Prime Minister Justin Trudeau says the ongoing problem with the Phoenix pay system that has affected tens of thousands of government workers "is an unacceptable situation" inherited from the former Conservative government.

    Posted: Jul 20, 2016 10:00 AM ET
    Last Updated: Jul 21, 2016 7:16 AM ET
    video
  • Louise Soyez public servant pay phoenix cbc

    Phoenix Falling Leave confusion adds to bereaved daughter's grief

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 20, 2016 5:30 AM ET
    Last Updated: Jul 21, 2016 12:56 PM ET
    video
  • Government cheque ottawa phoenix falling

    Exclusive Phoenix pay system also breached federal workers' privacy

    by Dean Beeby

    CBC News has learned that a new pay system that has been withholding workers' earnings has also compromised their personal information. Officials knew about the problem in January, but did not disclose it to workers, their unions - or even the minister responsible.

    Posted: Jul 19, 2016 5:39 PM ET
    Last Updated: Jul 20, 2016 8:52 AM ET
    read comments video
  • Child support

    Phoenix Falling Dad blames Phoenix after child support payments vanish

    An Ontario father is blaming the faltering Phoenix payroll system for withholding support payments from his children, even though the money has been deducted from his public service salary.

    Posted: Jul 19, 2016 4:45 PM ET
    Last Updated: Jul 19, 2016 5:41 PM ET
  • Parks Canada staff not paid

    Video Unpaid Parks Canada staff getting so desperate they're borrowing money from parents

    by Danielle Nerman

    A new payroll system introduced by the federal government earlier this year has been so riddled with problems that it’s forcing some Parks Canada staff to borrow money from their parents.

    Posted: Jul 19, 2016 11:12 AM ET
    Last Updated: Jul 19, 2016 12:14 PM ET
    video
  • Jenah

    Federal employee returns to work after stabbing but paycheque mess leaves her struggling

    by Laura Glowacki

    A Winnipeg federal public servant is still waiting for a full paycheque after returning to work 10 weeks ago, following her recovery from a stabbing. She is among tens of thousands of government employees affected by payroll glitches across Canada.

    Posted: Jul 19, 2016 7:00 AM ET
    Last Updated: Jul 19, 2016 11:35 AM ET
  • Government cheque ottawa phoenix falling

    Phoenix Falling Retiree put through wringer to collect public service pay, pension

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 19, 2016 5:30 AM ET
  • Ottawa buildings 3

    Phoenix pay system mess affects 80,000, government officials say

    by Kathleen Harris

    Federal officials have apologized to more than 80,000 employees who have had problems with their pay, and promised to work around the clock to fix the failed system.

    Posted: Jul 18, 2016 1:53 PM ET
    Last Updated: Jul 19, 2016 10:54 AM ET
    read comments video
  • Alex Ienzi public servant phoenix pay ottawa

    Phoenix Falling Pay problems on parental leave make public servant feel 'penalized'

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 18, 2016 5:30 AM ET
    Last Updated: Jul 19, 2016 1:52 PM ET
    video
  • Nova Scotia health

    Phoenix Falling Public servant not getting any health or dental benefits

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 17, 2016 5:30 AM ET
  • Cheque writing photo

    Phoenix Falling Returned from maternity leave to a job without paycheques

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 16, 2016 5:30 AM ET
  • Ottawa buildings 3

    Phoenix Falling Federal pay system failure takes human toll

    by Alistair Steele

    Phoenix's failure isn't a story about a system, working or otherwise. It is first and foremost a human story, and it's becoming increasingly clear that the people most affected are the most vulnerable members of the public service.

    Posted: Jul 16, 2016 5:30 AM ET
    Last Updated: Jul 16, 2016 4:24 PM ET
    video
  • Cecilia Delfino public service pay ottawa cbc

    Phoenix Falling Cancer survivor unpaid since return to work

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 15, 2016 5:30 AM ET
    Last Updated: Jul 15, 2016 3:34 PM ET
    video
  • Ombudsman 2

    Phoenix Falling National Defence ombudsman calls for hard deadlines on Phoenix pay fix

    by Waubgeshig Rice

    The National Defence and the Canadian Armed Forces ombudsman calls the ongoing problems with the federal government's Phoenix payroll system "extremely frustrating," and says he wants to remind employees who aren't getting paid properly that his office is there to help.

    Posted: Jul 15, 2016 5:00 AM ET
    Last Updated: Jul 15, 2016 8:14 AM ET
  • Ottawa buildings 3

    Phoenix Falling Public service payment system 'functioning as designed,' says senior federal manager

    IBM is being paid for its work on the multi-million dollar contract for the new public service payment system, even as hundreds of federal public servants have been left without paycheques or underpaid for weeks or months at a time, according to a senior federal manager.

    Posted: Jul 14, 2016 5:26 PM ET
    Last Updated: Jul 14, 2016 6:17 PM ET
  • Cheque writing photo

    CHAT RECAP Lawyer Sean McGee answers your question on federal public service payroll mess

    Sean McGee, a labour and employment lawyer with Nelligan O'Brien Payne in Ottawa, took part in a web chat about the federal public service payroll mess, after taking calls as a guest on CBC Radio's Ontario Today.

    Posted: Jul 14, 2016 5:30 AM ET
    Last Updated: Jul 14, 2016 12:37 PM ET
  • Ottawa office building 2

    Phoenix Falling Single mom maxed out after 2 months with no pay

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 14, 2016 5:30 AM ET
    Last Updated: Jul 14, 2016 4:18 PM ET
  • The Pay Centre satellite office ottawa phoenix pay

    Phoenix falling Without regular pay from National Defence, student caught in desperate catch-22

    CBC Ottawa asked for stories from federal public servants who aren't getting paid properly — either too little, too much or not at all — since the Phoenix payroll system took over the distribution of their paycheques.

    Posted: Jul 13, 2016 5:30 AM ET
    Last Updated: Jul 14, 2016 12:12 PM ET
  • wealth one

    Money for nothing: pay glitch keeps cheques coming for some public servants

    Many public servants across the country have been waiting months to get a paycheque but some people are also coming forward with stories about getting paid too much.

    Posted: Jul 11, 2016 5:30 AM ET
    Last Updated: Jul 14, 2016 12:16 PM ET
  • Cheque writing photo

    Public servants bemoan state of Phoenix pay system

    by Mario Carlucci

    A supervisor buys groceries for a summer student; a two-time cancer survivor sinks deeper into debt; a new mom goes weeks without a paycheque. Here's an up-close look at the federal public service payroll mess, from the people most affected.

    Posted: Jul 07, 2016 12:11 PM ET
    Last Updated: Jul 15, 2016 2:16 PM ET
  • tax quebec

    Gatineau centre to open next week to ease public service pay problems

    by Julie Ireton

    A satellite pay centre being set up by the federal government in Gatineau, Que., will start tackling a huge backlog of requests next week, according to Public Services and Procurement Canada.

    Posted: Jun 30, 2016 5:30 AM ET
  • Government Advertising 20160512

    Treasury Board president invites frustrated public servants to call about pay problems

    by Julie Ireton

    Treasury Board President Scott Brison said public servants frustrated by ongoing glitches with the government's new pay system can first try a central number, then "they can phone my office."

    Posted: Jun 29, 2016 6:00 AM ET
  • Jasper National Park

    Public service unions go to court over federal payroll problems

    by Alison Crawford

    A dozen unions representing federal government workers have filed a notice of application in Federal Court to force the federal government to pay its employees properly and on time.

    Posted: Jun 28, 2016 4:14 PM ET
    Last Updated: Jun 29, 2016 7:05 AM ET
  • Judy Foote

    Minister calls ongoing public service pay problems 'unacceptable'

    by Julie Ireton

    The minister in charge of the government's fledgling new pay system says it's unacceptable that federal workers aren't being properly paid, after announcing late last week that a temporary pay centre is being set up in Gatineau, Que., to deal with the workload.

    Posted: Jun 22, 2016 12:00 PM ET
    Last Updated: Jul 14, 2016 12:18 PM ET
  • Judy Foote 20160126

    Public servants angry over pay problems deluge minister with mail

    by Julie Ireton

    More than 1,000 federal workers have sent letters to the minister of public services about how the new pay system is affecting their lives after the Public Service Alliance of Canada launched a letter writing campaign late last week.

    Posted: Jun 21, 2016 6:15 AM ET
    Last Updated: Jul 14, 2016 12:22 PM ET

Stay Connected with CBC News