Topic: phoenix falling

Phoenix replacement will better mesh HR, pay systems, minister pledges

The replacement for the beleaguered Phoenix pay system will have to better integrate the government’s human resources and pay departments, Public Services and Procurement Canada Minister Carla Qualtrough told senators at a committee hearing Wednesday night.

Public service union says it's owed $10M due to Phoenix

A union representing tens of thousands of public servants says the federal government now owes more than $10 million in union dues because of ongoing problems with the Phoenix payroll system.

Phoenix pay system glitch shuts down access to pay stubs

Federal civil servants are being told they'll have to wait this week to see the details of their paycheques after a "technical glitch" forced a shutdown of the Phoenix pay account system.

Correcting Phoenix: Collecting overpayments from workers easier said than done

Eight years after a payroll fiasco similar to Canada's own experience with Phoenix, the Australian state of Queensland is still struggling to recover tens of millions of dollars paid in error to its employees.

Phoenix fix approaching $1B as feds look at scrapping system

After pouring more than $900 million in taxpayer money into the beleaguered Phoenix pay system, the federal government is looking at eventually scrapping the software altogether.

Canada learned from Australian experience, Phoenix minister says

Following a CBC/Radio-Canada report, Minister Carla Qualtrough said her government learned from the errors caused by the Phoenix in Australia when the Canadian government rolled out the same system in 2016.

How to fix Phoenix: Put payroll back in local hands, Australian experts say

When faced with a payroll fiasco similar to Canada's situation with the Phoenix system, the Australian state of Queensland chose an expensive strategy, but one observers say was successful: they put payroll back in local hands.
Exclusive

NDP to demand apology, compensation for public servants affected by Phoenix fiasco

The NDP will table a motion in the House of Commons today urging the federal government to both apologize to public servants who've experienced Phoenix pay woes and compensate them for the hardship they've endured.

Australian payroll fiasco foreshadowed Phoenix's failed launch in Canada

Officials in the Australian state of Queensland who studied their own failed implementation of an IBM-provided payroll system say Canada would have benefited from their hard-earned lessons before launching Phoenix for federal public servants.
Feature

Your Phoenix stories from across Canada

Canadians from coast to coast to coast continue to suffer under the federal government's broken Phoenix pay system. Here are some of their stories.

As federal Phoenix payroll fiasco hits 2-year mark, families continue to bear brunt of it

Two years after the federal government launched Phoenix, public servants and their families across the country continue to suffer under the problem-plagued pay system, with no fix in sight.

Pay public servants for Phoenix stress, unions tell PM

Unions representing more than 225,000 federal public servants are asking the federal government to compensate workers for the stress and lost time caused by the troubled Phoenix pay system.

Confusion reigns at pay centre as Phoenix deadline looms

Federal government workers have until Friday to report overpayments received under the Phoenix system, or risk being forced to repay much higher gross amounts. But some who owe money are being told they don't.
Exclusive

Phoenix built to fail, HR report finds

The government's problematic Phoenix payroll software was "deliberately customized" to perform a number of tasks that have led to a cascade of pay errors, according to a document obtained by CBC.

Pay centres overwhelmed as Phoenix overpayment deadline approaches

Federal government workers who've been overpaid through the troubled Phoenix pay system are voicing frustrations with a plan to report the overpayments in order to avoid costly tax implications.