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Minimum wage debate: Tim Hortons worker says people need to 'let it go'

As some Tim Hortons locations in Ontario deal with massive public push back for cuts to employee benefits, a 68-year-old employee in Kirkland Lake is saying it might be a good time for people to sit back and wait for the dust to settle.

Meet Donna Cozac, a Tim Hortons worker in Kirkland Lake who says people should just ‘see how things work out'

Donna Cosac, a Tim Hortons employee in Kirkland Lake, says it's business as usual at her location, despite the amount of attention, much of it negative, directed at chain in recent days. (Donna Cosak)
68-year-old Donna Cozac makes the minimum wage at Tim Hortons in Kirkland Lake. She and her co-workers lost their employee discount with the recent hike, but is OK with it. And tells host Jason Turnbull that those fired up about this should calm down. 4:15

As some Tim Hortons locations in Ontario deal with massive public push back for cuts to employee benefits, a 68-year-old employee in Kirkland Lake is saying it might be a good time for people to sit back and wait for the dust to settle.

Donna Cozac, who has been a Tim Hortons employee for the past seven years, told CBC News that she's had to break the news to concerned customers: besides minimum wage increases, nothing else has changed — at least not in Kirkland Lake.

Earlier this week, protestors demonstrated outside of Tim Hortons in Toronto, Coburg, Whitby and Hamilton.

"Because of all the negativity, because of Facebook, and all the stories on there, everyone, all the customers think it's happening at our location as well," Cozac said.

"That's what they think. We have a lot of conversations with the customers to explain that's not the way it is at our Tim Hortons."

No protests, no boycotts, no traffic jams in Kirkland Lake. Cozac said both store locations in the town of 7,900 were busier than usual Tuesday.

Navi Aujla with Workers' Action Centre stands outside a Toronto Tim Hortons to protest employee benefit cutbacks at some locations. (CBC)

Tim Hortons owner 'fair' to workers

And as for owners clawing back paid breaks or benefits, Cozac said that's not what employees in Kirkland Lake are seeing.

"We did lose our 15 per cent discount Jan. 1, which isn't really a big deal because I don't have time to eat while I'm working," she said.

And Bozac said Gord Sinclair, who owns both locations in Kirkland Lake, is a fair player.

"You have to understand, he has to pay all that extra money. It's like the increase was forced on [owners] and they have to do something to compensate. [Sinclair] hasn't forced anything on anybody."

Many people have been protesting actions taken by Tim Hortons franchisees in southern Ontario, which have negatively affected their workers. (Mike Heenan/CBC)

Paid breaks were eliminated last year

The biggest change the employees dealt with recently was the loss of their paid breaks, which happened over a year ago.

"Gord called us all in the office, explained it to us, and gave us all a raise to compensate us," she said.

"We lost half an hour of time — two fifteen-minute breaks. He took it away because it was costing him a lot of money, and found out he didn't have to pay for it. But he gave us a raise."

As for the flood of angry customers threatening to boycott the chain, Cozac says they reacted too soon, and without having their facts straight.

"I think everybody had the wrong reaction," she said. "Everybody has their stories all wrong. I think everybody needs to take a deep breath and let it go and see how things work out."

With files from Jason Turnbull and Erik White

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