Paper phone bill fee unfair, consumer advocacy group says

A national consumer association is ramping up its campaign against telecommunications companies charging for paper bills.
Take a close look at your bills every few months, says Vermond. You may discover that you're being overcharged. (CBC)

A national consumer association is ramping up its campaign against telecommunications companies charging for paper bills.

A spokesman for the group says Rogers, Bell and Telus add $2 to $5 per month for issuing paper bills through the mail.

It's an issue that Sudbury NDP MP Glen Thibeault raised in the house of Commons last year.

Now the Consumers Association of Canada is trying to broker a meeting with the Canadian Radio-television and Telecommunications Commission over the issue.

President Bruce Cran said the CRTC has refused the group's input, but he's still optimistic peoples' voices will be heard.

“We've had a huge amount of complaints on this issue and people take it very personally when they're being charged even $2 for someone to send them a bill,” he said. “It just doesn't make sense.”

Cran said the complaints started coming in about a year ago.

According to its website, Bell says the $2 charge covers the cost of producing and mailing a paper bill.

The fee is unfair, Cran continued. It does not charge for electronic billing.

“This is a situation where the telephone service providers are looking to generate money out of the thin blue sky and we are the victims.”

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