SaskPower mixup removes thousands of dollars from senior's bank account

A woman from Outlook suspects SaskPower accidentally sent her personal information to a propane company, which withdrew thousands of dollars from her bank account.

Thunder Bay propane company received direct billing information from Crown corporation

Adena Shaw still wants answers.

The Outlook woman watched in disbelief this spring as thousands of dollars were taken out of her bank account by Thunder Bay-based Superior Propane.

She believes the problems started when she applied for direct billing with SaskPower.

Shaw first noticed there were problems when the Crown corporation hadn't processed her direct withdrawal request.

Then in March, Shaw discovered $627 was withdrawn from her account. 

After cancelling the transaction with her bank, she discovered another withdrawal of $4,406.

"I couldn't quite believe it," she said. 

After the bank looked into the matter, it was discovered the money was being withdrawn by Superior Propane.

She has no idea how the propane company got access to her bank account. The company also had all of the information she had originally submitted to SaskPower to process her direct billing request.

"They had admitted to me that in their possession they had my SaskPower stub, my cheque to SaskPower, and my void cheque that requested automatic debit," she said.

Shaw says she's still wondering how this happened.

"I had very big concerns about the breach of my personal privacy, use of my personal information and the use of my bank account," she said.

Due to her quick thinking, Shaw was able to cancel both transactions in time.

Superior Propane has since destroyed Shaw's information, and told her the company would not be compensating her for any costs related to bank fees. 

SaskPower did not provide CBC with an interview. 

SaskTel issued a statement saying any direct billing requests it receives for SaskPower or SaskEnergy accounts are automatically sent to the respective Crown corporation offices for processing. A spokesperson also said SaskTel has no business relationship with Superior Propane.