Sharon Hogg survived surgery for a brain tumour. However, the Swift Current woman almost didn't make it past her first trip outside Royal University Hospital.
Two days after the operation, her family took her for a stroll around the grounds in a wheelchair. Hogg started to seizure just as they were re-entering the hospital.
Shannon Varner, Sharon's daughter, said her brother tried to get help at the ER triage desk.
"He had explained to her that my mom was a patient at the hospital, that she had just had brain surgery two days ago, and the nurse still insisted there's nothing I can do, you have to call 911," she said.
'I mean, when you come a place like a hospital, you expect to be taken care of.' - Shannon Varner, Hogg's daughter
Health Region policy used to prevent hospital staff from leaving the building to help people on the grounds. The rationale was that it's unsafe for the patient and the staff. It was believed that paramedics and first responders are better equipped to deal with these situations.
But that changed, and hospital staff can now help sick or injured people on the grounds, if it's safe and efficient to do so.
None of this sits well with Varner.
"I mean, when you come a place like a hospital, you expect to be taken care of," she said. "Nurses are there and trained to look after people, to save lives, not to sit there and say no I can't do anything about this."
She said that other nurses in the ER intervened. They were able to admit her once they realized that Sharon Hogg was already a patient in the hospital.
Varner said the family is still weighing whether or not to make a formal complaint.
A previous version of this story referenced an outdated version of the health region's policy as if it were current.Aug 26, 2014 1:58 PM CT