SaskTel admits billing error from pennies to $100,000 for 9,000 customers
CBC News
Posted: Dec 4, 2012 3:58 PM CST
Last Updated: Dec 4, 2012 5:46 PM CST
SaskTel, the provincial Crown corporation that provides telephone and communications services, says a system glitch has resulted in some 9,000 customers being billed incorrectly, from a few cents to as much as $100,000.
The company said the errors took place during network enhancements and affects wireless customers.
The mistakes appeared on bills generated in November where customers were billed for data use using the wrong rate.
The company said credits will appear on statements to fix the mistakes.
As well, customers will be notified by text messages and by phone. Letters will also be sent out.
"SaskTel will be asking those customers that are impacted to not pay their November bill," the company said in a statement Tuesday. "The appropriate credit will be applied on their December bill and there will be no late payment charges."
SaskTel said it will also make sure automatic bank withdrawals do not take place on affected accounts.
"We are very aware that customers are sensitive about things like this," Michelle Englot, a spokeswoman for SaskTel, told CBC News Tuesday. "That is one of the reasons we decided that we definitely needed to contact any customers impacted by phone, personally."
According to Englot, about 25 customers were mistakenly billed over $10,000, with a handful of those receiving incorrect bills for $100,000.
Share Tools
Latest Saskatchewan News Headlines
- Regina petition group may have enough to force vote on wastewater plant
- Regina Water Watch, the group pushing for a referendum on the city's new wastewater treatment plant may have enough signatures to require a referendum, although they are still collecting names. more »
- New Regina south bypass route approved
- The province has approved a route for the Trans-Canada Highway bypass that will be built around Regina. more »
- Credit union members use iPhones to cash cheques
- Some credit union members can now use their iPhones to cash cheques, without visiting a branch. more »
- Attack of the elm seeds
- Regina residents are battling a blizzard of elm seeds. Listen to what an expert has to say about the problem. more »
Must Watch
Top News Headlines
- Most groups don't want return of Trudeau speaking fees
- Most of the 17 charitable and other organizations that have paid speaking fees to Liberal Leader Justin Trudeau during his time as an MP say they aren't interested in having their fees returned, despite Trudeau's offer on the weekend to reimburse any organization unhappy with his services. more »
- Are e-cigarettes safe to puff?
- As electronic or e-cigarettes grow in popularity, some health advocates want them to be regulated. more »
- Canada to send peacekeeping troops to Haiti
- A handful of Canadian troops are about to take part in peacekeeping operation in Haiti, under the command of Brazilian forces, in a long-delayed mission that has been kept inexplicably low on the political radar. more »
- Google asks secret court to lift gag on surveillance
- Google is asking the secretive Foreign Intelligence Surveillance Court to lift its long-standing gag order on how often the company is asked to turn over data about its customers to the U.S. government. more »
- Sick Regina boy who made waves around the world dies
- New Regina south bypass route approved
- Violent serial attacker sent to prison indefinitely
- Taxpayers on the hook for tow fees in drunk-driver cases
- Has the lost bell of Batoche been found in Manitoba?
- Charges laid over case of Grey Cup ring
- Manitoba RCMP dog killed in Saskatchewan crash
- Accused killers of Saskatoon mother to stand trial
- Attack of the elm seeds
CBC PROUD SPONSOR OF THE ATWOOD & GIBSON PRAIRIE PASSAGES DINNER - JUNE 27
CBC PROUD SPONSOR OF SASKATCHEWAN JAZZ FESTIVAL
