pe-mi-westrivercountrysidei

Business is down 90 per cent at the West River Countryside Inn due to a problem with the Tourism PEI web site, says the inn's owner. (West River Countryside Inn)

Incorrect information on the Tourism PEI website has cost the owner of an inn in Fairview thousands of dollars.

Donna Barrett, owner the West River Countryside Inn and Heritage Farmhouse, told CBC News Friday the Tourism PEI website published a price that's double the actual cost of her accommodation, and also said her farmhouse can only be booked Friday to Friday.

Barrett said her bookings are down 90 per cent.

"I want this issue brought to the forefront because I understand there are other operators who are experiencing problems with this new system," she said.

"We have lost thousands of dollars of business over this mistake, and I don't see that there's very much that we can do about that now."

Operators responsible for information

Sebastian Manago, manager of Tourism PEI's reservation system, said it is up to operators to input prices and accommodation information to the site.

"We always have to say to operators that you have to check your own information on your own system, to make sure that what they want to be displayed as prices on-line are the prices that they enter," said Manago.

Tourism PEI has been helping some who are not comfortable with the system, he said.

Manago acknowledged there have been complaints about difficulty using the site since it was relaunched in May, and Tourism PEI is working on those issues.

Barrett's problems with the system were not entirely fixed Monday morning. While prices on the full entry on the Tourim site matched the inn's web page, the minimum price listed on the search results page was $20 higher.