Tourism group launches new training program
The Tourism Industry Association of P.E.I. hopes a new training program will put some polish on local customer service for 2014, and beyond.
TIAPEI spent $25,000 to update the training program it provides every off-season for tourism and other service-industry workers.
The new program, WorldHost, was originally developed for the Vancouver Olympics. The P.E.I. version will combine front-line service training with a special component for next year's 2014 celebrations to mark the 150th anniversary of the Charlottetown Conference.
"We hope to hit the ground running," said TIAPEI executive director Don Cudmore.
"When 2014 celebrations start we'll have some well-trained front-line employees that can offer all of the things a consumer would expect to get in their experience plus a good knowledge base of what's happening with the 2014 celebrations."
About 8,000 people were trained under the previous program, SuperHost, over a period of 15 years.
Cudmore expects more than 1,000 workers will take the new training. A subsidy from the 2014 host committee will drop the cost charged per worker from $35 to $20.
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