Charlottetown’s Big Red Music Festival is drawing huge crowds, but a headliner’s no-show has some demanding their money back.

The festival started Friday and the day's music was supposed to culminate in a show from Metric, the indie darlings from Toronto. Pounding rain drenched the site while dedicated fans waited for Metric to take the stage, but the performance was eventually cancelled.   

Festival producer Kevin Meyer said it was unavoidable.

"Rain became a little problem towards the end of the evening. It really developed into not a safe situation for all of the people working onstage, as well even as the folks in the audience. Unfortunately Metric was unable to get their set out," he said Saturday. 

Bad communication

Brodie Coffin waited in vain for Metric. He said the mood soured as the night wore on.

"It was never really communicated whether they were coming or not. It was disappointing, to say the least. There was a lot of upset people and fans were booing," he said

Metric apologized on Twitter. "Oh man, shut down in Charlottetown! So wanted to play but in the end they pulled the plug on us! Safety first I guess, but damn!" the band tweeted.

"Already looking for a date to come back and play. Totally feeling everyone who waited with us for the weather to clear...Xo"

While some fans told CBC they want a refund, Meyers said that will not happen.

"When we put the tickets on sale, it's a rain-or-shine event. There's no refunds, no exchanges. [When] people buy a ticket to a show outdoors, there's always the possibility that inclement weather could interrupt a performance," the festival organizer said.

The weather improved Saturday and the festival continues until Monday.