The P.E.I. Council of People with Disabilities is applauding an independent review of the Charlottetown and area transit system.
The report has several recommendations on how to make the five-year-old service more accessible to people with disabilities.
One of the recommendations is to dedicate certain routes as 100 per cent accessible transit routes.
Marcia Carroll, executive director of the council, said it's a good first step.
"Now what we're seeing is a certain amount of apathy has set in with Islanders with disabilities because they don't believe the system is ever going to be accessible, so they've stopped using the service or stopped even seeing the service as something designed for them," said Carroll.
The report suggests at a minimum, University Avenue should always be an accessible route.
The transit system started five years ago.
Since it began, operators have dealt with malfunctioning equipment that has prevented the buses from being fully accessible to people with disabilities.
The authors also recommend special training be given to drivers so they know how to work with people with disabilities and that education programs should be initiated so people with disabilities won't be intimidated by the transit system.
The programs would include everything from how to read a bus schedule to where to catch the bus.