Diner's closure leaves huge hole in lives of staff, and customers
CBC News
Posted: Dec 15, 2012 6:24 PM ET
Last Updated: Dec 16, 2012 7:45 PM ET
Donna Cummings takes an order at the Zellers Family Restaurant Saturday. It was a busy day for Cummings and staff as regulars came for one last meal on the restaurant's last day in business.
Saturday marks the last time the Zellers Family Diner at the Billings Bridge Shopping Centre will offer liver and onions, a plate of french fries or its popular seniors’ dinner special for $6.79.
It’s also the last day the area’s seniors, some of them patrons of the popular diner for decades, will have this welcoming place to eat and catch up with old friends.
Friends like Donna Cummings, who’s worked at the diner for 12 years of her 15 working for Zellers.
“It’s our family here, people come in here and we treat them like family,” said Cummings, holding back tears. “They tell us their problems and we help them out as best we can … some of them just need somebody to talk to, so it’s devastating that it has to come to an end.”
In January 2011, American retail giant Target acquired the leases for 220 Zellers stores across Canada for $1.8 billion, from its parent, Hudson’s Bay Company.
While the Zellers at Billings Bridge closes in March 2013 to make way for Target’s entrance into the Ottawa retail market, the restaurant served its last meal today.
But behind the big money of this business takeover are priceless moments — stories of how a small, unassuming restaurant and its caring staff have brightened the lives of so many of its customers.
“It’s like saying goodbye to a family. It’s like home, a place that you belong to,” said Nicole Aranz who has been eating at the Family Diner – breakfast and lunch – for 20 years.
“You think in the morning, let’s go here for breakfast just for fun, just to go out. It’s sad.”
Cummings estimates that 80 per cent of the diner’s customers are seniors and of those who do frequent the restaurant, she and her colleagues almost always know what they want.
“We can practically tell what they’re going to eat, they have the same thing everyday,” she said.
Not only does retiree Lorraine Leblanc appreciate the staff catering to her special diet needs, but the ten-year customer says it's the caring and compassion shown to her and other customers that she'll miss the most.
“It’s not just personal needs health-wise, but it’s emotional as well. We can see when they need a boost and they can see when we need a boost,” Leblanc said of what have become friendships among customers and staff.
“I’ve seen a lot of people that come in here with sad faces and lonely and (the staff) will come up and give you a hug and peck on the cheek and say, ‘How’s it going?’ … and everybody leaves with a smile.”
Unfortunately for Cummings and the rest of the diner staff, they’ll have to look for new jobs starting next week.
“I haven’t written a resume in 20 years,” said Cummings. “I guess I’ll have to do that now.”
Share Tools
Latest Ottawa News Headlines
- Feds look to snag corporate sponsors for Ottawa events
- McDonald's golden arches on Parliament Hill? Tim Hortons billboards at the Governor General's residence? Nothing quite so crass is in the works, but a cash-strapped federal agency is actively looking for corporate sponsors to fill gaping holes in its budget. more »
- PM's credibility at stake in growing Senate expenses crisis
- With the prime minister's credibility at stake in a growing political crisis, has Stephen Harper done enough to explain his former chief of staff's $90,000 cheque to Senator Mike Duffy? Listen to CBC Radio's The House with Evan Solomon here. more »
- Audit of city's Orgaworld contract not expected until fall
- A long-awaited audit of the controversial deal between the City of Ottawa and Orgaworld won't be released until an ongoing commercial arbitration process ends, likely in the fall. more »
- Ottawa Race Weekend road closures
- There are several temporary road closures in the city during Ottawa Race Weekend. more »
Must Watch
Top News Headlines
- Will Rob Ford's supporters leave Ford Nation?
- The growing controversy over a purported video alleging to show Toronto Mayor Rob Ford smoking crack cocaine may be testing the faith of even his most die-hard supporters. But experts say Ford's policies may trump whatever personal issues he's facing, and that his supporters may rally behind him.
more »
- Hockey Canada votes to ban bodychecking in peewee hockey
- Hockey Canada's board of directors voted to eliminate bodychecking from peewee-level hockey on Saturday in Charlottetown. more »
- Neil Macdonald: How serious is Obama about curbing the drone surge?
- In a key speech this week, the U.S. president set out a host of supposed new safeguards for America's controversial practice of remote-controlled rough justice. But as Neil Macdonald writes, the underlying rationale for drone use has not fundamentally changed. more »
- Ontario man lost in Australian mountains has survival skills
- The sister of an Ontario man who disappeared in Australia's Snowy Mountains nearly two weeks ago says she remains hopeful he will be found, partly because of his training as a Canadian Forces reservist. more »
- Toronto Mayor Rob Ford denies using crack cocaine
- The mayor of Canada's largest city told a packed news conference that he doesn't use crack cocaine and isn't a crack addict — and new allegations surfaced Saturday involving Ford's brothers. more »
Most Viewed/Commented
- Senators' unlikely playoff run ends in Game 5 disappointment
- Ottawa Senators thank fans after pesky season
- Ottawa Race Weekend road closures
- Canada Post tells residents that junk mail is useful
- Ottawa residents use green bins more, landfills less
- Fire destroys 100-year-old barn near Kemptville, Ont.
- Toronto Mayor Rob Ford denies using crack cocaine
- Train travel back to normal after fatal crash in eastern Ontario
- The Ottawa Senators love their dogs

