The contract covers more than 150 employees at the store on Boulevard du Plateau in Gatineau. (CBC)

Workers at a Wal-Mart store in Gatineau, Que., have won a new collective agreement, only the second at any Wal-Mart store in North America — but not everyone is celebrating.

A government arbitrator imposed the agreement, after negotiations between the union and retailer were judged to be going nowhere.

The contract covers more than 150 employees at the store on Boulevard du Plateau. It took three years for the United Food and Commercial Workers to unionize the store, and another two years to get the contract.

"We had a first assembly last night to present the first collective agreement that was imposed by the Labour Board of Quebec," said union member Matthieu Allard.

He said the collective agreement gives employees a grievance process, recognizes statutory holidays and considers seniority in determining working hours.

Wages will go up 30 cents an hour this year, and another 30 cents next year. None of the employees, however, would say how much an hour they make now.

The arbitrator modeled it on the contract at the Wal-Mart in St-Hyacinthe, Que., the only other store with such an agreement.

"It might not have been as much as we could have gained in a normal negotiation process, but it's a definite step forward," Allard said.

Some employees at the store think otherwise.

In the parking lot outside the store, Denise Barre said she and her coworkers are disappointed with a 30-cent-an-hour raise, especially when it means paying union dues.

She said only 13 of the 150 employees went to Wednesday night's meeting with the union, which she says shows employees aren't interested.

Barre said she doesn't need this contract.

She said Wal-Mart treats her well and gives her benefits.

In a statement, the company also pointed out that the arbitrator found its wages competitive with other retailers, and adopted the wage scale Wal-Mart proposed.

The union said employees at the store were concerned by Wal-Mart's previous actions at unionized stores, but the Gatineau location is busy, and they hope Wal-Mart will not close it

In 2005, Wal-Mart closed a store in Jonquiere, Que., days before an arbitrator imposed a contract for its employees. The employees took Wal-Mart to court over the closure but lost their case.

In 2008, Wal-Mart also closed a tire shop on Maloney Boulevard in Gatineau after its employees received union certification.

The new agreement has a start date back in 2008, which means the union will be back to negotiating next year.