Nearly a week after Ottawa's first major snow storm of the season, complaints continue that many side streets are still reduced to one lane and many sidewalks remain clogged with snow and ice.
Staff at the Centretown Community Health Centre said clients, including seniors and people with physical disabilities, are forced to take a risky route into the building on Cooper Street just west of Bank Street.
A three-foot snowbank at the ParaTranspo stop in front of the building has turned to ice despite calls to the city, said health centre executive director Simone Thibault.
"If you're in a wheelchair, you can't get in," Thibault said. "It feels very frustrating to staff, and frustrating for our clients. It's cold. It's hard enough for people to get here with mobility issues."
Catherine McKenney, the councillor for the Somerset ward where the health centre is located, said she has been inundated with complaints.
"I've never seen anything like it, in terms of lack of sidewalk plowing," she said.
Ottawa was hit with more than 25 centimetres of snow last Tuesday.