An Ottawa woman says she is concerned about how staff at a retirement home handled a flu outbreak after her family was told to drive her 93-year-old grandfather to a walk-in clinic to see a doctor.

Amy Boughner's grandfather was one of seven residents at Stittsville Villa to come down with the influenza virus in the last week. The residents were put under quarantine while staff attempted to contact doctors to get prescriptions for Tamiflu, a drug which helps alleviate symptoms.

When Boughner's grandfather's doctor did not respond, staff at the villa contacted family members and told them to take the residents to walk in clinics to get Tamiflu.

Amy Boughner

Amy Boughner said she thought taking her grandfather to a walk-in clinic in his condition was a terrible idea. (CBC)

Boughner said her family did not want to do that.

"When he's that sick and my mother was told she had to wear a mask and not touch him to avoid infection herself, a walk-in clinic just seems like a terrible idea to me," said Boughner.

Boughner said the family has decided instead to continue to try and reach the doctor in hopes of getting him the Tamiflu, but she says he is on the mend. 

Stittsville Villa administrator Lisa Cowan said the retirement home's policy is to continue trying to contact a resident's doctor so they don't have to leave the facility. She said she does not know what happened this weekend.

Ottawa public health says they advise all seniors' homes to have the prescriptions for Tamiflu on hand in the event of an outbreak.