A New Waterford, N.S., woman is wondering if she will ever be refunded money she paid to a New Brunswick tour company six months ago for a U.S. holiday that was subsequently cancelled.

Sharon McDougall and her husband paid $5,390 to Tranquility Tours of St. Stephen, N.B., in September 2014 for a bus tour to Nashville.

"This was our dream trip. We've been waiting to take this," McDougall says.

But she was subsequently contacted by the tour company and told not enough people signed up, so the tour was cancelled. She's been trying to get her money back ever since.

"Our nerves are shot over this. It's terrible," she says.

The company contacted CBC News and said they are sending out a registered cheque to McDougall.

The company was registered to do business in Nova Scotia, but the Registry of Joint Stocks shows its registration was revoked for non-payment.

The registered agent for the company is listed as David Mollison of Eastern Passage, but a phone number listed for him is no longer in service.

McDougall says she just wants her money back. She says this is a lot of money to her and the struggle to get it back has been very stressful.

"I don't want to hurt these people. My God, I'm a senior citizen and we don't have money to waste," she says.

Tranquility Tours advertises frequently in the Chronicle Herald. It is now advertising Bermuda cruises, Maine shopping trips and a Christmas spectacular in New York in December. 

Tranquility Tours

Tranquility Tours often advertises its trips in the Chronicle Herald. (CBC)

McDougall says she's been given several excuses to explain why she hasn't received her refund, everything from "the cheque is in the mail" to the company is waiting for refunds itself. She's even been told the postal box where the company mailed her cheque was stolen.

She recently filed a complaint with the Better Business Bureau of Atlantic Canada where another customer had complained last winter about not receiving their refund. 

The BBB has posted this response from the company:

"I have explained several times to the customer that I have been waiting for refund cheques from the hotels, concert tickets, step-on-guides in order to refund the full amount.

"I have offered to return the funds to her as they come in but she has refused, she only wanted full payment. However, I have send her a full refund on December 10, 2014 with a company cheque number ***. I am sure she will receive it any day."

The BBB has closed that other file, according to its web page, but McDougall says she's not as fortunate.

She did get a cheque recently, but was unable to cash it because it was stale-dated to February 2014. Banks will not cash cheques that are more than six months old.

She has now asked that her money be refunded by e-transfer, but so far that has not happened. The company claims that McDougall did not send the company information for an online money transfer.

The company contacted CBC News and said they are sending out a registered cheque to McDougall.

McDougall says she just wants her money back. She says this is a lot of money to her and the struggle to get it back has been very stressful.

"I don't want to hurt these people. My God, I'm a senior citizen and we don't have money to waste," she says.

Corrections

  • A previous version of this story stated Tranquility Tours was registered to do business in Nova Scotia but its registration was revoked for non-payment. In fact, the Tranquility Tours registered in Nova Scotia has no connection with Tranquility Tours in New Brunswick. Companies registered to do business in New Brunswick are not required to register separately in Nova Scotia. We regret the error.
    Jun 01, 2015 4:58 PM AT