A Dartmouth, N.S., man defrauded of almost $500 has been issued a new CIBC debit card after his card was hacked.
Paul Carey is one of some 400 people issued new cards after the breach. No one stole his physical card — he still had it in his wallet when the bank called him Sunday to report someone used it in the U.S. to steal $482.
“They advised me somehow someone had got a hold of my banking information and had duplicated a card and used that card to access my account and that I was one of 400 people that had been contacted at the Lower Sackville CIBC,” he told CBC News.
He advised other customers to check their statements for irregular activity.
'Fully covered' for losses
Kevin Dove, spokesman for CIBC, said “proactive monitoring” led the bank to discover that debit cards from a number of banks were compromised when making payments at a retailer in the area.
He didn’t identify the retailer, nor the method of obtaining the information.
“As a precaution, we notified our clients whose cards might have been affected that we would be replacing them,” Dove wrote.
“Please note, only a very small number of our clients experienced any fraud on their account, and of course, those clients are fully covered for any losses.”
Customers at other banks have had their debit cards hacked recently. Halifax’s commercial crime unit has received two complaints from individuals, but none from the banks.