A Dartmouth man says he’s still waiting for an iPad mini promised by Bell Aliant, three months after he was offered the incentive to switch cable, phone and internet provider.
Gordon Richard said he signed up with Bell Aliant on Aug. 13 after a salesman knocked on his door, offering him a cheaper rate as well as a tablet if he moved over to Bell Aliant.
But 10 weeks later, there was no sign of the iPad. Richard called the company. He said he was told Bell Aliant was out of the devices and the company wasn’t sure it could get anymore from the manufacturer.
“I just can’t believe they would do this to a customer,” he said. He estimated he's called 15 times this month alone.
Richard was offered a $350 credit card instead. He was happy to accept, but was told a supervisor had to to approve it. He’s not seen that, either.
"They made me a deal," he said. "I want them to stick to it."
After CBC News contacted Bell Aliant on Monday and explained the problem, an agent promised Richard would get his iPad in five days.
The man was given an apology and some free channels for the year.
Bell Aliant tells CBC an account code error is to blame for the mix-up. It says the free gift program has been very popular, and the company always honours its gift-with-purchase commitments.