Old Crow, Yukon, plagued by telephone outages

Intermittent telephone outages have people in Old Crow, Yukon, trying to speak faster to get their messages across.

Intermittent telephone outages have people in Old Crow, Yukon, trying to speak faster to get their messages across.   

People report their phones are cutting out after 20 or 30 seconds.    

Old Crow resident Dana Tizya-Tramm said the outages have been going on for more than two weeks and people are getting frustrated.  

"They could hear us but we couldn't hear them so you can see why people got really annoyed because we'd be saying hello, hello and they'd be trying to talk to us and we'd just hang up on them," Tizya-Tramm said.

Northwestel spokesperson Eric Clement said Northwestel has received some complaints and are trying to determine the problem. 

"Our external service desk has opened a ticket and is currently investigating the issue, ah, we have completed some remote trouble shooting and we will also have a technician fly into the community this week to repair the issue, with that said we haven't received any phone calls from customers," Clement said.
Clement said people should contact the phone company directly if they are having problems with their lines.

Tizya-Tramm said many residents in Old Crow are wondering how to do that in 30 seconds or less. 


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