The post office in Norman Wells, N.W.T., has had spotty service for months and residents of the community are getting frustrated.
Sahtu MLA Norman Yakeleya said the post office is often closed with just a sign on the door, while many rely on the mail for cheques and packages.
"They don't know if the post office is going to be open that day," he said. "They don't know when the post office is going to be open. They don't know how long the post office is going to be open."
John Caines, a spokesperson for Canada Post, said a series of events have led to the interruptions in mail service.
A long-time postmaster left the territory this past summer and a temporary person filling in also left shortly afterwards.
He said Canada Post has been flying workers up from Alberta and Saskatchewan to fill the job but hasn't had any luck in getting someone permanent.
"The reason for the disruption was we can't have people in there all the time because they're transferring back and forth to other parts of the country," he said.
"They come up for maybe three weeks at a time and then they go back and then we bring in someone else for relief. So we're doing the best we can to attract a candidate for the position up there, or candidates, and in the meantime we hope to minimize the disruption."
Caines added that if they are able to find a good candidate, that person would start within a few weeks.
He said the community's post office was open all this week and will open on Saturday as well.