An elderly couple from Arviat has been through an ordeal which has left them questioning Nunavut’s system of medical travel.

In the last two years, Peter and Elizabeth Alareak have been sent out of their community for medical appointments four times, only to find the appointments were never booked.

Elizabeth Alareak

Elizabeth Alareak after an ATV accident in 2012, which left her with a fractured skull and a broken neck and wrists. She's since made four trips for follow-up medical appointments, only to find the appointments were never booked. (Courtesy Peter Alareak)

“I’ve been married to her for 54 years and I have known her to be a very patient woman, and she's starting to complain a bit,” says Peter. “She's hurting and tired of travelling and she wants to see a doctor.”

In 2012, Elizabeth had a bad ATV accident, which left her with a fractured skull and a broken neck and wrists.

She was sent to Winnipeg for immediate medical treatment, where doctors told her she would need follow-up surgery.

Elizabeth was flown to Winnipeg three times in 2013, with Peter travelling as her medical escort.

Each time, they were told that no appointment for surgery had been booked, and they were sent back to Arviat the next day.

"I don't know what's really going on,” says Peter. “Nothing has been done for my wife. Every time she's told to go down to see a bone doctor she is told the dates have been mixed up so we have to turn back.”

The most recent miscommunication happened last month.

Again the couple flew to Winnipeg, and were told once again they do not have an appointment.

Peter says on top of that, on their way home, they were stranded in Churchill, Manitoba, for three days, because of flight delays due to weather.

Peter says they ended up waiting full days at the airport.

Elizabeth Alareak

Elizabeth Alareak looks through a pair of binoculars next to her ATV on the tundra near Arviat, Nunavut, before the accident. (Courtesy Peter Alareak)

Medical travel part of life

None of this is news to people at the top of Nunavut’s health department.

“I have heard those same concerns,” says Monita O’Connor, an assistant deputy minister who declined to speak about the Alareak case specifically.

Medical travel is a regular part of life in Nunavut, which has only one hospital in its vast area.

A trip to the community health centre often ends in evacuation to a larger centre for treatment.

Medical boarding homes in Winnipeg, Ottawa, Yellowknife and Edmonton cater specifically to patients travelling from the North and a complicated set of rules is in place to determine whether patients are allowed medical travel escorts.

“For us it's very important that we improve because, first it's hard for people to be travelling like that and secondly, it's a waste of travel expense if they are not getting what they intended to by going out for treatment,” O’Connor says.

Peter Alareak says he still doesn’t know when his wife’s next appointment will be.