Creature Care president Wendy Scammell said the allegations of animal neglect against her company are false. (CBC)

The owner of a St. John's–based pet sitting company is defending its reputation following allegations that one of its employees left a client's cats to die, then dumped them in a nearby park.

Iain Mcgaw said he hired Creature Care to look after his animals while he was away for two months during the summer. However, when he returned the cats were missing. He alleges the person hired to take care of them failed to do so.

Creature Care president Wendy Scammell said she's deeply saddened by the loss of two animals under its care. Scammell said the pet sitter that was assigned to Mcgaw's cats denies the allegations.

"There is a public perception that Creature Care is an uncaring organization and that we abuse animals," said Scammell. "I've had a conversation with my pet sitter ... and she has assured me that she took a polygraph test, that she passed the test and that everything he is alleging about her neglect of animals is not true."

Iain Mcgaw alleges Creature Care, the company hired to look after his cats while he was away, failed to do so. (CBC)

In an interview with CBC News on Thursday, Mcgaw said the pet sitter didn't pass the lie detector test. The Royal Newfoundland Constabulary aren't commenting on the case, but will only confirm that they are investigating.

Since Mcgaw's story first aired on Thursday, Scammell said they have been dealing with angry clients and an even angrier public. She said her company is caught in the middle.

"People who had never heard of Creature Care before are sending emails and are very upset by this," she said.

Scammell, who's been operating Creature Care since 2002, said the sitter had an impeccable record in the city and has done a lot of volunteer work with many animal organizations. However, she admits it isn't the first time she's received a complaint about her.

"There was an incident where a client returned home and his pets—two birds—had died and we weren't sure what had happened, but the pet sitter who works professionally in the pet industry said that it was maybe because the window had been left open. The client left the window open and birds are very sensitive," said Scammell, adding the incident happened about two or three years ago. In that case, the pet sitter offered to have an autopsy done, but the owner declined.

She said the actions of one person has put a blemish on her company. Scammell insists that everyone hired is thoroughly screened.

"Everybody who I hire has a demonstrated love for animals, they have a criminal record screening certificate and they're all bonded and insured and I can't do better than that," she said.