A St. John's homeowner who was startled to learn police in another province were called after his alarm went off says he's relieved to learn the Royal Newfoundland Constabulary was contacted, too.
Patrick MacDonald was told by Reliance Protectron that they called police in Saint John, N.B., after the alarm was triggered at his home in St. John's.
The company has finished its investigation into the incident, and MacDonald said he was told that the police in St. John's did respond to his house, after the allegedly mistaken call to New Brunswick.
MacDonald was initially told that the police in St. John's were not called.
He said he was relieved to hear the update, but also wonders why it took a week for the company to tell him what happened.
N.B. police not called, company says
Reliance Protectron told CBC on Friday that police in New Brunswick were not called after the alarm at MacDonald's St. John's home went off.
Patrice DeLuca, the vice-president of marketing for Reliance Protectron, said there was a misunderstanding between one of the company's employees and MacDonald.
"All the phone numbers we have in the account of the customer are the right phone numbers," DeLuca said.
He said the employee should not have lead the homeowner to believe the company contacted police in the wrong province.
"It was assumed at one point through the conversation that maybe it was Saint John, New Brunswick, and there was a mix-up," DeLuca said.
"[The idea] was proposed by the client, and our agent at the time did not deny that. He should have. He should have dug further to see that the dispatch was done properly and that everything was fine with the file."
Meanwhile, MacDonald said the company called to explain the mix-up on Thursday, and told him there was an incorrect phone number on his file.