With two incidents in as many weeks during the peak tourism season for Newfoundland and Labrador, Marine Atlantic is concerned about public perception.
The MV Blue Puttees was taken off the North Sydney, N.S. run after hitting a wharf in Port aux Basques two weeks ago.
Marine Atlantic said the vessel likely won't be back in service until at least the end of August, and the company decided to pull the Atlantic Vision from the Argentia run to replace it — forcing customers who purchased tickets to or from Argentia to reschedule to depart from Port aux Basques.
The MV Highlanders was 30 minutes away from arriving North Sydney on Monday when it experienced a power outage. The vessel was cleared for service later that day, but left for Port aux Basques three hours later than scheduled.
Darrell Mercer, a communications official with Marine Atlantic, said the Crown corporation is concerned about its reputation.
"Having two incidents within a two week period of each other, it's not normal and of course the timing is unpleasant," Mercer said.
"We are concerned about the impact that it could have on the tourism season."
According to Mercer, it is hard to say whether or not there has been an increase in the number of cancellations or lost sales at this point in time, but the majority of cancellations are for the Argentia run.
Paul Robitaille, from St. Mary's, Ont., said with the exception of the ferry problems, he's enjoying his now-extended holiday in Newfoundland and Labrador.
"We had to pay the price because we're stuck here one more week," Robitaille said.
"I wouldn't have any luck, if it wasn't for bad luck I guess you could say, because what else could go wrong. I don't know, I mean, it's just one thing after another."
Mercer said the corporation is hoping to have the Blue Puttees back in service earlier than the end of the month to put the travel schedule back on track.