St. John's city hall dropped the ball with its handling of a water main break in the Goulds neighbourhood, a resident says.

Kim Howlett says about 30 homes have been without proper water services since a line broke on Saturday.

'In this day and age, we should be able to turn on our tap and have our water.' —Kim Howlett

She told CBC News that she was frustrated this weekend by not being able to get an answer from city staff.

"All day yesterday, there was no one there," she told the St. John's Morning Show on Monday.

"There's just water gushing from the side of the road. The side of the road is after eroding away because of the flow of the water," she said.

"It's just not good enough. In this day and age, we should be able to turn on our tap and have our water."

Paul Mackey, the city's director of public works, said the break in the Howlett's Line area was not an emergency because there was still some water available.

Mackey said rather than bring in a crew on overtime, the department waited to start repairs today.

"Everybody did have water," he said. "I guess that's the distinction here. If there was no water available, we would have proceeded with the repair immediately."

Mackey said the water main repair should be finished on Monday.