Competitor offers refund to family for unopened machine
A man who was denied a refund for an unused oxygen machine that his deceased father never had the opportunity to use is getting his money back, but not from the company that sold it to him.
On Thursday, CBC News carried a story about Al Rogers, whose father Albert, 82, died of a heart attack before he could open the box containing a $2,500 portable oxygen concentrator.
The vendor, HorizonAire, refused to refund the unopened machine, saying that it would have to charge a 60 per cent restocking fee.
The story startled Jaime Williams, who owns Respiratory Therapy Specialists Inc.
"A restocking fee of that amount is really unheard of, in any industry. I was really appalled," said Williams, who decided to make an offer for a refund for equipment sold by a competitor.
"We sell the same type of equipment, and so I contacted Mr. Rogers and said, 'Look, if you want to get your money back, you bring the machine back here, and we'll refund your money.'"
Williams said Rogers was grateful for the offer, and that they are hoping to make an exchange soon.
Before the original report aired, HorizonAire owner John Pike told CBC that the company normally has a no-return policy on purchased medical equipment. He said rented equipment can be returned without a restocking fee, and that he did not know why Rogers had been told that the purchased product could be returned with a restocking fee.