Saint John man sues Rogers over $1,333 cable bill

A Saint John man says he's so fed up with problems and poor customer service with Rogers Communications that he is taking the communications giant to court for $1,333.58.

James Burke, 69, wants the telecommunications giant to remember 'the little person'

A Saint John man says he's so fed up with billing problems and poor customer service with Rogers Communications that he is taking the communications giant to court for $1,333.58.

James Burke, 69, originally signed up for a $98-per-month cable package, but he said he was charged as much as $600 and that figure kept growing even after he terminated his contract with Rogers.

Burke said he knew there were problems when he visited a Rogers outlet and a customer service agent said he owed $600.

"I would ask the girl at the office 'Are you sure I'm on a $98 dollar a month program?' 'Oh yes Mr. Burke, you are,' she said,” Burke recalled.

Burke said when he called customer service, the agent said they fixed the mistakes on his account and he wouldn't receive a bill for two months.

But the bills kept coming, even after Burke switched providers.

He said Rogers told him the bills were because he didn't cancel his service properly and that he hadn't returned all of the company's equipment.

Burke decided to take Rogers to small claims court for the $1,333.58 that the company says he still owes because he was fed up with the poor customer service and constant calls from debt collectors.

"I've talked to so many other people now that told me that they've had trouble with their bills and trouble with Rogers and no satisfaction,” Burke said.

“So I said, 'Well, I can't be the only one, I got to go through with this.' And that's why I'm taking Rogers to court."

Rogers Communications representatives said they couldn't comment on Burke’s case because it is before the courts.

The court date is set for Aug. 25.

Burke said he didn't file the claim for monetary gain, but to send a message to the communications company about the importance of its customers.

"I just hope that Rogers will wake up and realize what made them the corporation they are today, and that's the little person,” he said.

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