A Moncton university is getting a failing grade from some of its departing students when it comes to year-end fees.
Several graduates of Crandall University are speaking out against what they say is a history of the school unfairly withholding residence damage deposits.
They claim that damage deposit gouging and poor business practices are marring an otherwise exceptional educational experience at the university.
Daniel Meister, a graduate, says he had money deducted from his account without warning.
"There was no explanation with it, like there was no form or explanation with it or why," he said.
Meister said there were problems from the beginning.
When he moved into residence last September, the superintendent had no assessment list to spell out fines or expectations of upkeep, he said.
"He didn't have a copy of it to show me and said that it [would] be available later at some point," said Meister.
Students say the list wasn't available until after they had signed leases and Crandall's fines can add up — $10 for each paint chip, $15 for a dirty window, $25 for pinholes in the wall or for moving furniture.
Assessments are done after students move out. Students are then mailed what's left of their damage deposit, with no explanation.
Debbie MacPhail, the university's housing director, says students can request to know what they are being charged for.
"Students can get that information. They just have to ask for it," she said.
University officials offered no additional comments.