Bell Aliant, Rogers aim to restore phone, internet services
Lack of phone, internet service is slowing response for help in some areas
Bell Aliant and Rogers are working hard to restore phone and internet services to New Brunswickers who lost access during post-tropical storm Arthur on the weekend.
The two communications companies say they have crews working to reconnect customers around the province.
Bell Aliant said in an email the company has been sending out crews with generators to their local stations since Saturday.
But full restoration of commercial power is needed to restore phone and internet service to everyone.
Ken Marshall, the Atlantic vice-president for Rogers, also said his company has been working in tandem with NB Power and other crews as it tries to reconnect its customers.
It's hard when there is an emergency and people need help, there's no way to communicate. There's really no communication. So we have to rectify it somehow.- Cindy Richards
"We're working very closely with all providers, specifically with New Brunswick Power, to make sure that we go to the areas of highest interest," he said.
"Actually, we direct them in some instances where it's appropriate and important and they also let us know about some areas they'd like us to get into and have a look at."
NB Power has been the focus of the restoration efforts in the aftermath of the massive storm but the loss of phone and internet services have also hampered the ability of some communities to give or receive help.
Cindy Richards was handing out water and ice to people at the local recreation centre in Browns Flat on Monday.
She said many phones have been down and the only way to get information out on where to get help is word of mouth.
"It's hard when there is an emergency and people need help, there's no way to communicate. There's really no communication. So we have to rectify it somehow," Richards said.
Richards and many of her neighbours lost their home phone during the storm on the weekend.
Though some are working again, cell and internet service is unreliable and most homes are still without power.
Many communities around the province have been hosting charging stations, so people who can plug their phones or other devices in and restore their batteries.
The province's Emergency Measures Organization says residents who feel unsafe without a phone should move to another temporary location.