Wawanesa apologizes to Montreal foster family for cancelling home insurance
Insurance company says letter it mailed to foster family 'fell short' of its standards
Wawanesa Insurance has apologized to the Montreal foster family whose home policy was terminated for having more than two foster children, but has only offered a two-month extension to their policy while they seek other coverage.
'We have to be respectful, and this letter fell short.' — Claude Auclair, Quebec Vice-President of Wawanesa
The apology comes one day after CBC News broke the story about a foster mother from LaSalle, whom we have agreed not to name in order to protect the identity of her five foster children.
The company does not provide home insurance to families with more than two foster children.
The foster family got a letter earlier this week from Wawanesa informing them that their home insurance policy would be terminated next month.
"Our priority is the well-being of our clients, and the letter did not meet our standards. It was not representative of what we do normally. We have to be respectful, and this letter fell short,” Claude Auclair, the company’s Quebec vice-president, told CBC News.
Auclair said the family’s case is rare, but the company takes the matter seriously.
“We are taking steps to resolve the issue to make sure their needs are met,” he said.
60 extra days
The Montreal foster mother said the company’s apology does not resolve the issue.
“It was an insult because it still doesn’t rectify what they’ve done.… They never even called us to advise us that they’re cancelling our policy — they just sent the letter in the mail. So it was a shock, and giving us a phone call today to apologize for what’s been happening — it’s a slap in the face.”
She said the company told her it will extend her home insurance policy by two months — giving the family an extra 60 days to find a new insurer.
“They said they will look into it — if there is anything they can do — but they still didn’t offer to keep us on as a client. They just offered to extend it because they cannot accommodate us with having foster children in our home,” she said.
The family says the Quebec Federation of Foster Families referred them to another insurance company and they are awaiting a quote.