Léa Manocchio and Vito Mucciacciaro said their BMW X3 SUV had been parked in their driveway for 12 hours when it caught fire this past spring.
"I don't understand, how a BMW at sixty thousand dollars, a luxury car, could catch on fire without the engine even being on?" said Mucciacciaro.
The flames went as high as their balcony, and though firefighters arrived quickly to the scene, the car was completely destroyed.
The engineer hired by their insurance company determined that the fire was started by defective electrical circuits.
The couple's insurance company compensated them for the market value of a used car, but they said they were expecting more from BMW to make up for the stress.
After multiple calls, the company offered them a five per cent discount towards a new BMW, which Mucciacciaro said he won't be taking them up on.
"They can keep their five per cent," he said, adding that his next car will not be a BMW.
BMW did not return requests for comment.