If you have a complaint about your taxes, the federal government wants to hear about it.

National Revenue Minister Gordon O'Connor is creating an independent office to hear complaints about the Canada Revenue Agency, he announced in Winnipeg Thursday.

Taxpayers' ombudsman Paul Dubé, an Ottawa lawyer, will hear complaints from the public and report to the minister each year about possible policy changes, O'Connor said.

"The ombudsman is not going to help relieve you from your taxes. You still pay your legitimate taxes. What he's going to help you with is service," O'Connor told reporters.

The new office will have dozens of investigators who will look into complaints about Canada Revenue Agency.

"We would handle complaints about undue delays, incorrect information from the CRA or the behaviour of CRA employees," Dubé said.

Canadian Taxpayers Federation spokeswoman Adrienne Batra praised the appointment, saying they receive many complaints about the tax department.

"They are being poorly treated, they have been disrespected. They feel they are being unfairly assessed in some cases. Some of the complaints, of course, they are a bit frivolous but for the most part, at the very least now we have someone whom we can direct taxpayers to as an outlet, and hopefully impartial," Batra said.

The Union of Taxation Employees, which represents CRA workers, said there are relatively few complaints from the public.

Union president Betty Bannon has yet to meet with the new ombudsman, but said she hopes to soon.

"We'll watch and see what he does and how he reacts. Hopefully he'll want to meet the union, introduce himself and give us an idea where he's coming from."