The city of Winnipeg has issued an apology after conducting an investigation into an incident last week involving a pregnant woman's encounter with an inconsiderate recycling crew.

Joanne Kilfoyle's car got stuck in a mound of snow in her back lane last week, impeding the progress of a recycling truck.

While her two young children waited in the car, Kilfoyle, who is seven months pregnant, tried to dig herself out. Instead of offering to help, she said, the delayed collection workers honked and yelled at her.

"I don't necessarily want the workers to be fired, you know, because I know that everyone can have a bad day," she said.

"But I think they should be reprimanded and really what I would like to see for sure at the very least is that they are removed from this route so that … I won't run into them again."

Dan McInnis, manager of solid-waste services for the city, said he has personally apologized to Kilfoyle for what he called the "unacceptable behaviour" of the two collection workers.

"We have followed up with the collection crew and have taken appropriate action to make sure this doesn't happen again," he said.

McInnis wouldn't say what that action is. It's not known what, or if any, disciplinary action was taken against the workers involved.

McInnis said the workers are not employees of the city, but work for a company the city has hired for recycling collection. He said the city will continue to do business with the company.

Kilfoyle says eventually she did get help to extract herself from her snowy predicament: two retired neighbours who saw what happened shovelled her out.